Note: The job is a remote job and is open to candidates in USA. Thriveworks is a leading mental health provider with a robust virtual counseling business serving hundreds of thousands of clients. The Manager of Business Analytics will lead a team of analysts while providing strategic insights and recommendations to enhance operational workflows across various business units.
Responsibilities
- Manage, mentor, and elevate a team of analysts, conducting regular work reviews, dashboard audits, and providing continuous feedback on interpreting data, communicating to non-technical stakeholders, and driving business impact
- Oversee day-to-day task allocation, pipeline prioritization, and sprint planning for the analyst team to ensure high-velocity, high-accuracy execution
- Serve as a primary strategic partner to business unit leaders (Growth, Operations, Clinical Quality), leading requirement-gathering sessions and translating broad business goals into precise data requirements
- Own the delivery and synthesis of high-level business analyses, directly presenting performance reviews and report-outs to business leaders
- Look past the "what" of the data to find the "why"; proactively recommending operational workflow modifications or technical changes based on data-driven insights
- Maintain a hands-on presence in the work - jumping into SQL or our BI tool where useful, with your main contribution being the insight and recommendation rather than the build
Skills
- 5+ years of experience in data analytics, business intelligence, or operations analytics; experience managing analysts preferred
- Broad generalist analytics background spanning marketing performance (DTC ad channels), enterprise reporting, operational/call center metrics, and ideally some clinical operations metrics
- Analytical Fluency: Comfortable writing SQL against relational data warehouses such as Snowflake
- BI & Visualization Mastery: Solid experience in enterprise BI tooling (Looker/LookML, Tableau, Power BI) with a passion for designing clean, intuitive, and highly scannable visualizations
- Communication: Strong verbal and written communication skills, with a proven ability to present dense data findings to non-technical business partners and confidently recommend operational changes
- Resilient & Hands-On: A hands-on, positive, and patient-centric attitude with the adaptability required to navigate and scale workflows within a high-growth startup environment
- Experience working natively with Looker (LookML)
- Background in management consulting, corporate finance, or advanced investment/operations analytics
- Strong application of statistical methods to construct, monitor, and report on multivariate A/B testing or cohort conversion risks
Benefits
- A W2 employment model with access to a 401 (k) program with a 3% employer match
- Career advancement opportunities
- Brand pride, you are truly helping people
- Remote forever (if you choose)
- Team environment
- Paid Time Off
- Healthcare, Dental, Vision, and life insurance benefits - additional coverage options available such as: Short Term Disability, Long Term Disability, Group Accident Insurance
- Professional development & advancement opportunities
- Bonus opportunity
Company Overview
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