Note: The job is a remote job and is open to candidates in USA. Snapsheet is a claims technology company focused on delivering purposeful and precise outcomes. The Manager of Commercial Operations will oversee customer contract negotiations and support deal desk operations while building scalable processes for the function.
Responsibilities
- Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature
- Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable
- Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks
- Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally
- Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck
- Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature
- Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition
- Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person
- Improve cycle time and consistency — find the friction in how deals get done and remove it
- Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows
- Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms
- Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests
- Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend
- Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating
- Surface pricing and discount trends so the business can see margin impact and act before it drifts
Skills
- 7–10+ years of relevant experience across Commercial Operations, Deal Desk, Contract Operations, Revenue Operations, Legal Operations, Sales Operations, Procurement, or a closely related function
- Hands-on experience negotiating and managing customer commercial agreements (MSAs, SOWs, DPAs, order forms) end to end
- A track record of managing people, processes, or cross-functional programs — you have built or run something, not just executed within someone else's system
- Demonstrated ability to design and document repeatable processes and controls, and to improve cycle time and consistency
- Sound commercial and contractual judgment operating without (or alongside, not inside) an in-house legal team, including managing outside counsel
- Excellent written and verbal communication, with the ability to hold a credible review-and-approval position across Sales, Finance, and Leadership
- Experience in B2B SaaS or technology, ideally with multi-year, multi-entity, or international contracting
- Pricing governance and deal-desk experience — discount thresholds, approval frameworks, and protecting margin without slowing deals
- Familiarity with Salesforce and CLM / contract lifecycle management tooling
- Exposure to vendor management, procurement, and third-party risk workflows
- Working knowledge of data privacy (GDPR, CCPA, and emerging state and AI rules) and security frameworks such as ISO 27001
- A history of building scalable business processes in a growing organization
Benefits
- Remote working environment - your new commute is however long it takes to walk to your desk!
- Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
- Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
- Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
- Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
- Offer two dental plans and one vision plan to keep you and your family healthy.
- Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
- Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
- 401(k) with a 4% company match—because your future is worth investing in.
- Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
- Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
- In-person connection points throughout the year including our annual Summit and Roadshows.
- Snapsheet SWAG and surprise mailers to keep the spirit alive.
- Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
- Health and wellness campaigns that evolve with you year over year.
Company Overview