Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is a financial institution that connects great people to great opportunities. The Lead Mortgage Configuration Analyst serves as a liaison between IT, Operations, and the business line to analyze business needs, document requirements, and resolve complex system problems while leading projects and ensuring efficient system enhancements.
Responsibilities
- Functions as the liaison between the business line, operations, technical areas, and software vendors throughout the project cycle
- Acts as team leader for projects
- Possesses strong knowledge of the business line, including the business plan, products, process and revenue streams
- Plays a key role in the planning, testing, and implementation of system enhancements and conversions. Ensure system enhancements follow the appropriate guidelines, meet or exceed user requirements, and are completed in a timely fashion. May perform project leader role for projects
- Identifies system enhancements, documents business needs and determines development impact to current system processing. Works with programmers and users to ensure accuracy of enhancements
- Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency
- Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects
- Provides guidance and context in prioritizing and determining complexity of problems and requests
- Partners with the technical areas in the research and resolution of system and process problems
- Identifies, researches, and analyzes production problems develops solutions, and resolves problems
- Works with programming resources (in house and third party) to ensure development work is completed to specification
- May perform some aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls
- Completes complex system configurations
- Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes
- Establishes the climate that encourages an open two-way channel of communication whereby team members exchange ideas / suggestions and share information
- Guides and trains less experienced team members through project work
- Mentors less experienced team members
- Reports regularly on progress against established project plans
- Maintains manuals, standard business and status reports, technical training material and reference material
- Other duties as required
Skills
- Encompass Admin experience
- Java and Visual Basic Knowledge for custom form code
- Encompass advanced coding experience
- Significant experience in communication and presentation
- Possesses a broad understanding of business systems and industry requirements
- Ability to present to senior leadership on sensitive subject matters
- Ability to facilitate large groups toward the development of common solutions
- Exceptional verbal, written, and presentation communication skills
- Ability to multi-task and be flexible
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio)
Benefits
- In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
- Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
- You can learn more about those programs on our 53.com Careers page at:
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