Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in software solutions, renowned for its innovation in AI and customer experience. They are seeking a Lead Client Services Project Manager to oversee complex, customer-facing projects, ensuring alignment with strategic goals and effective communication with stakeholders. The role involves managing high-visibility projects, mentoring team members, and navigating shifting priorities to deliver measurable customer value.
Responsibilities
- Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations
- Manage project plans, schedules, RAID logs, and all core project documentation
- Provide clear and consistent communication with executive leadership
- Drive ownership and accountability
- Manage escalations with professionalism and urgency
- Guide teams through the project lifecycle
- Mentor project managers and help advance best‑practices across the PMO
- Navigate shifting priorities and adjust project approaches meet evolving business and customer needs
Skills
- 8+ years of project management experience leading complex, customer‑facing software delivery projects
- Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies
- Experience delivering technical, SaaS, and AI/GenAI projects
- Strong analytical skills with a track record of managing risks, revenue, and escalations
- Excellent communication & expectation management
- Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI)
- PMP certification required
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Company Overview
NiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B Sponsorship
NiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.