Note: The job is a remote job and is open to candidates in USA. DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. They are seeking a dynamic and commercially driven Head of Sales Strategy – Customs Brokerage to lead the development and execution of strategic sales initiatives across their customs brokerage portfolio, driving revenue growth and strengthening market positioning.
Responsibilities
- Define and execute the global/regional sales strategy for Customs Brokerage within DGF
- Translate corporate growth objectives into actionable commercial plans
- Identify market trends, customer needs, and competitive dynamics to refine strategy
- Partner with sales leadership to drive pipeline development and conversion
- Design and deploy go-to-market strategies, value propositions, and pricing frameworks
- Develop tools, playbooks, and training to strengthen sales effectiveness
- Establish KPIs and performance metrics for brokerage sales
- Monitor and analyze sales performance, identifying opportunities for optimization
- Lead forecasting, budgeting, and reporting for the Customs Brokerage portfolio
- Collaborate cross-functionally with Product, Operations, Compliance, and IT
- Partner with regional and country teams to ensure consistent execution
- Act as a key advisor to senior leadership on customs brokerage growth opportunities
- Drive digital and process innovation in brokerage sales (automation, analytics, customer solutions)
- Identify new revenue streams, including value-added services
Skills
- Bachelor's degree (Master's preferred) in Business, Supply Chain, or related field
- 10+ years of experience in logistics, freight forwarding, or customs brokerage
- Proven track record in sales strategy, commercial leadership, or business development
- Strong understanding of global customs regulations and brokerage operations
- Experience working in a matrix, global organization
- Exceptional analytical, communication, and stakeholder management skills
- Strategic thinking with strong execution focus
- Commercial acumen and customer-centric mindset
- Influencing and leadership across diverse teams
- Data-driven decision-making
- Change management and innovation leadership
Benefits
- Competitive base salary plus role dependent performance-based incentives.
- $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Ability to purchase Deutsche Post AG shares at a discounted rate.
- Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Optional coverage for exams, frames, and contacts.
- Optional coverage for preventive, basic, and major services.
- 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Company Overview
DHL provides international express mail services including logistics services ranging from national and international parcel delivery. It was founded in 1969, and is headquartered in Bonn, Nordrhein-Westfalen, DEU, with a workforce of 10001+ employees. Its website is http://www.dhl.com.