Note: The job is a remote job and is open to candidates in USA. ADTRAV Travel Management is a leading business travel management company with over four decades of experience. They are seeking a Government Account Manager responsible for the strategic management of government accounts, building relationships, ensuring compliance with regulations, and leveraging data analytics to enhance program performance.
Responsibilities
- Serve as the primary point of contact for federal clients and develop trusted relationships to ensure ADTRAV consistently meets contractual and program requirements
- Build and maintain relationships across federal stakeholders, including Contracting Officers (CO), Contracting Officer Representatives (COR), program managers, and agency leadership
- Ensure full compliance with federal regulations, contract requirements, and agency-specific travel policies, including adherence to Federal Acquisition Regulations (FAR) and other applicable guidelines
- Monitor and analyze client data to identify cost-saving opportunities and present compliant, data-driven recommendations aligned with contract scope and agency policies
- Conduct regular meetings and business reviews with clients, including performance reporting aligned to contractual KPIs and SLAs
- Address client needs, concerns, and escalations promptly and efficiently within a highly regulated and high-visibility environment
- Develop and implement account strategies that support contract compliance, program performance, and long-term client satisfaction
- Propose program improvements based on client feedback and data analysis, ensuring all recommendations remain within contract scope and are approved through appropriate channels
- Advise on travel program optimization within agency policy constraints, regulatory requirements, and cost-containment objectives
- Stay current with federal travel regulations, industry trends, and government requirements to provide informed and compliant guidance
- Educate clients on new solutions and services while ensuring alignment with contract terms and federal requirements
- Coordinate with internal teams to ensure timely and successful delivery of solutions
- Identify and mitigate operational, compliance, and contractual risks within assigned accounts
- Monitor and report on contractual goals, including SLA performance, KPI tracking, and service delivery metrics
- Support contract lifecycle activities, including implementations, renewals, option years, and modifications
- Lead and support new account implementations and program updates in accordance with federal processes
- Maintain audit-ready documentation and support government audits and compliance reviews
- Produce and provide reports to internal and external stakeholders
- Update CRM with client information and other pertinent data
- Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied
- Attend client meetings, company meetings, and/or event/training seminars as needed
- Understand ADTRAV products, systems, and processes to assist clients and be able to demonstrate ADTRAV’s value
- Become an expert in ADTRAV's industry and customer base and in federal travel programs and regulations
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Skills
- Bachelor's degree in related field, or equivalent experience preferred
- Minimum 3 years' experience in B2B account management, preferably supporting federal government clients
- Strong understanding of federal contracting principles and compliance requirements preferred
- Proven data analysis skills with ability to leverage data to identify cost-saving opportunities and recommend travel program strategies
- Able to manage assigned tasks and projects and meet key deadlines and deliverables
- Strong analytical, critical thinking, problem solving, and negotiation skills
- Excellent English written and verbal communication skills
- Demonstrated presentation and people skills; able to engage with all levels of associates and clients
- Strong attention to detail with excellent time management and organizational skills
- Experience in the travel industry with an understanding of related technologies a plus
- Experience with Microsoft Office suite and CRM applications
- Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
- Ability to work remotely and meet the company home-office requirements
- Able to travel as needed for client and company meetings
- Able to maintain confidentiality of company and client information
- Able to successfully pass a credit, criminal, and/or employment reference background check
- Able to successfully pass a government clearance process as required by clients
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Flexible Spending Accounts
- 401(k)
- PTO
Company Overview
ADTRAV combines cutting-edge technology with high-touch services to help companies travel more easily and efficiently than ever before. It was founded in 1977, and is headquartered in Birmingham, Alabama, USA, with a workforce of 201-500 employees. Its website is https://www.adtrav.com/.