Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business. They are seeking dedicated Inbound Customer Service Representatives to assist individuals in accessing critical government programs while providing a positive customer experience in a fully remote environment.
Responsibilities
- Answering inbound calls and delivering a positive, solution-focused customer experience
- Assisting with basic technical troubleshooting and creating support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers stay informed
- Providing consistent, high-quality service in a structured, supportive environment
Skills
- High school diploma or GED required (additional education preferred)
- Prior customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to complete an extensive credentialing and background check process
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Competitive Salary
- Paid Time Off
Company Overview
Disabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.