Remote Full‑Time Contact Center Representative – Patient Services Specialist for Healthcare Value‑Based Care (Utah‑Based)

Why Join Revere Health?

At Revere Health, we are redefining the way patients experience healthcare. As a national leader in value‑based care, our mission is simple yet powerful: improve treatment outcomes while keeping costs down, all through a compassionate, patient‑centered approach. We serve nearly 1.4 million patients each year, providing a seamless bridge between doctors, specialists, and the people who rely on them for their well‑being.

Our culture is built on respect, collaboration, and a genuine belief that every employee can make a tangible difference in the lives of patients. Recognized as one of the highest‑rated employers in Utah, we invest heavily in our people, offering a supportive environment that encourages growth, celebrates achievements, and values work‑life balance.

If you are looking for a role that goes beyond “punching a clock,” where you can thrive from the comfort of your home while contributing to a purpose‑driven organization, you have come to the right place.

Position Overview

The Remote Full‑Time Contact Center Representative (also known as a Patient Services Specialist) will be the first point of contact for patients and providers seeking assistance. This role is pivotal in ensuring that every interaction is handled with professionalism, empathy, and efficiency. You will work with cutting‑edge tools and receive comprehensive training that equips you to handle a wide variety of medical‑related inquiries while maintaining confidentiality and compliance.

Key Responsibilities

• Answer inbound patient and provider calls promptly, delivering accurate information and solutions within established service level agreements.
• Collect and verify patient demographic and clinical details, ensuring data integrity and privacy according to HIPAA regulations.
• Route calls appropriately, including transferring to specialists, leaving detailed messages, scheduling callbacks, and managing hold queues.
• Document interactions in real‑time within the electronic health record (EHR) and call management systems, guaranteeing traceability and follow‑up.
• Identify and resolve routine issues such as appointment scheduling, prescription refills, test result inquiries, and insurance verification.
• Escalate complex or urgent matters to senior staff or clinical teams while maintaining clear communication with the caller.
• Achieve departmental performance metrics (average handle time, first‑call resolution, customer satisfaction scores) through continuous learning and coaching.
• Adhere to compliance standards, including confidentiality, data security, and regulatory requirements.
• Participate in ongoing training sessions and quality assurance programs to stay current with medical terminology, software updates, and best practices.
• Contribute to team initiatives such as process improvements, knowledge‑base updates, and peer mentorship.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in health administration, communications, or related field is a plus.
• Minimum of 30 hours per week availability, with the ability to work the standard schedule of Monday‑Friday, 8 AM‑5 PM (Mountain Time).
• Exceptional verbal communication skills, including a clear, friendly, and professional telephone demeanor.
• Strong listening abilities and empathy to understand patient concerns quickly.
• Proficient typing speed (minimum 40 WPM) with high accuracy.
• Demonstrated ability to navigate multiple software platforms simultaneously (e.g., EHR, CRM, call‑center tools).
• Basic knowledge of medical terminology, insurance processes, and patient privacy regulations (training will be provided for gaps).
• Reliable high‑speed internet connection and a dedicated, quiet workspace at home.
• Self‑motivation, time‑management, and the capacity to multitask in a fast‑paced environment.

Preferred Qualifications

• Prior experience in a medical or health‑care contact center, call center, or patient services role.
• Certification in Customer Service Excellence, Medical Reception, or related industry credential.
• Familiarity with industry‑standard platforms such as Epic, Cerner, or Athena.
• Experience using collaboration tools (Slack, Microsoft Teams) and virtual meeting software (Zoom, WebEx).
• Demonstrated track record of meeting or exceeding call‑center performance metrics.

Core Skills and Competencies

• Customer‑Centric Mindset: A genuine passion for helping people and improving their health journey.
• Problem‑Solving: Ability to quickly assess a situation, identify the root cause, and provide an effective solution.
• Attention to Detail: Accuracy in data entry, information relay, and documentation.
• Emotional Intelligence: Staying calm, patient, and courteous, even when dealing with frustrated callers.
• Adaptability: Comfortable learning new technologies and adjusting to evolving processes.
• Team Collaboration: Willingness to share knowledge, mentor peers, and contribute to collective success.
• Time Management: Efficiently handling simultaneous tasks while adhering to schedule commitments.

Work Environment & Company Culture

Revere Health embraces a remote‑first philosophy for its contact center team. While initial training and certification will occur at our Provo hub for a minimum of 90 days, the majority of your work will be performed from your home office. Our culture emphasizes:

• Flexibility: Balanced schedules that protect personal time, allowing you to enjoy evenings, weekends, and holidays with loved ones.
• Recognition: Regular acknowledgment of achievements through employee awards, shout‑outs, and performance bonuses.
• Community: Virtual social events, wellness challenges, and collaborative forums that keep remote employees connected.
• Professional Development: Access to tuition reimbursement, certification stipends, and internal career pathways.
• Inclusivity: Commitment to a diverse workforce where every voice is valued and respected.

Compensation, Perks & Benefits

While exact salary details vary based on experience, successful candidates can expect a competitive wage that reflects the value they bring to the organization. In addition, Revere Health offers a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance: Multiple plan options to suit individual and family needs.
• Generous 401(k) Plan: Company matching contributions to help you build a secure retirement.
• Paid Time Off (PTO): Up to 3 weeks of paid leave annually, plus paid holidays (including holiday pay for days you would normally work).
• Flexible Scheduling: Ability to discuss part‑time options or adapted hours to accommodate personal commitments.
• Remote Work Stipend: Reimbursement for home office equipment, internet costs, and ergonomic accessories.
• Employee Assistance Program (EAP): Confidential counseling, financial planning, and wellness resources.
• Continuous Learning: Access to online courses, webinars, and industry conferences.

Career Growth & Learning Opportunities

Revere Health believes in promoting from within. As a Contact Center Representative, you will have clear pathways to advance into roles such as:

• Senior Patient Services Specialist
• Team Lead / Supervisor – Contact Center
• Quality Assurance Analyst – Healthcare Services
• Care Coordination Coordinator
• Operations Manager – Remote Services

Each progression is supported by mentorship programs, leadership training, and performance-based incentives. By excelling in this role, you’ll acquire a deep knowledge of healthcare operations, regulatory compliance, and customer experience—skills highly transferable throughout the health‑care industry.

Application Process

Ready to make a meaningful impact while working from home? Follow these simple steps:

1. Prepare an up‑to‑date résumé highlighting relevant communication, customer service, or healthcare experience.
2. Submit your application through the “Apply for this Position” link below.
3. Your application will be reviewed by our talent acquisition team within 48 hours.
4. If selected, you’ll be invited to a virtual interview where we’ll explore your fit for the role and answer any questions you have about the team, culture, and growth opportunities.
5. Successful candidates will undergo a short onboarding and certification period at our Provo location, after which you’ll transition to full remote status.

We are eager to meet candidates who bring enthusiasm, professionalism, and a commitment to delivering top‑tier patient service.

Join Us – Make a Difference Every Day

If you are motivated by a purpose‑driven organization, thrive in a remote environment, and love helping people navigate their health journeys, Revere Health is the place for you. Apply today and embark on a rewarding career where your voice matters, your growth is supported, and your daily work truly matters.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.

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