Note: The job is a remote job and is open to candidates in USA. Incredible Health is the largest software and AI-powered healthcare career marketplace, trusted by over 1,500 U.S. hospitals. They are seeking an Enterprise Customer Success Manager to drive meaningful workforce outcomes for hospitals through strategic partnerships, AI-forward innovation, and high-touch executive engagement.
Responsibilities
- Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn
- Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals
- Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through
- Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution
- Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders
- Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes
- Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements
- Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality
Skills
- At least three years of experience in client success, consulting, relationship sales, or account management serving enterprise healthcare systems, with a track record of retention and expansion
- Demonstrated success providing consultation to senior-level executives
- Proven achievement against revenue retention and growth targets
- Hands-on, AI-forward operator who enjoys experimenting, iterating, and building simple agents and automations to scale your workflow and improve client outcomes
- Skilled in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and guardrails
- Analytical, curious, and structured, able to turn complex data into focused insights and decisive next steps
- Highly proactive and self-directed. You're organized, calm under pressure, and skilled at prioritizing in fast-moving environments
- Willing to travel up to 25% of the year
- Background in healthcare technology and/or experience in nursing or recruiting is highly preferred
Benefits
- Our comprehensive benefits package covers medical, dental and vision coverage with shared premiums
- Commission and/or equity may be offered based on the position
- Unlimited vacation, so take a break when you need it!
- We have a generous family leave policy so that you can spend time bonding with new additions to your family.
Company Overview
Incredible Health is the largest AI company powering healthcare hiring, with 1.5 million US healthcare workers and 1500 healthcare employers It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.IncredibleHealth.com.