Note: The job is a remote job and is open to candidates in USA. REE Medical is seeking a Disability Review Operations Manager to lead DBQ Generation, Quality Control, and Quality Assurance teams. This role involves ensuring knowledge alignment, training accuracy, and process improvement while collaborating with cross-departmental managers to meet company goals.
Responsibilities
- Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams
- Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads
- Lead, align, and develop supervisors to ensure department-wide consistency and accountability
- Coach, mentor, and track team performance against departmental and company goals
- Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns
- Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth
- Act as lead in interview and onboarding processes for all new team members, including GoTeam members
- Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable
- Hold supervisors accountable to their team 1:1s and serve as backup when needed
- Own weekly department meetings and bi-weekly staff check-ins
- Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance
- Eliminate roadblocks across teams and escalate systemic issues proactively
- Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams
- Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria
- Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly
- Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes
- Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised
- Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision
- Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval
- Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off
- Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials
- Ensure DBQ-related process updates are implemented and communicated effectively across departments
- Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding
- Manage and report on team compliance within REE Medical's policies and procedures
- Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams
- Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility
Skills
- Deep, hands-on experience with VA disability claims processes and DBQ completion
- 3-5 years of experience in the DBQ field with advanced understanding of VA disability processes, rating schedules, and regulatory compliance
- Bachelor's Degree or equivalent relevant experience required
- Medical training, clinical background, or health sciences education (e.g. medical terminology, anatomy, diagnostic criteria)
- Ability to interpret VA rating schedule criteria and translate clinical findings into accurate, compliant DBQ documentation
- 2+ years of leadership experience managing through supervisors or team leads
- Demonstrated ability to lead teams through periods of change, balancing evolving priorities while maintaining operational efficiency
- Experience executing the full performance management cycle: coaching, reviews, development plans, and performance concerns
- Experience managing remote teams and fostering an inclusive, high-performance work environment
- Experience ensuring team compliance with PII/PHI safeguarding and data protection protocols
- Experience in developing and maintaining DBQ training resources, ensuring process documentation is clear, accurate, and aligned with VA requirements
- Proven ability to implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility across teams
- Strong analytical, project management, and problem-solving skills, with the ability to evaluate performance metrics and drive continuous improvement initiatives
- Experience with operational reporting, performance dashboards, and metrics tracking systems
- Ability to think strategically while maintaining a detail-oriented, self-motivated, and highly organized approach to managing responsibilities
- Exceptional interpersonal and communication skills, with the ability to effectively collaborate across multiple departments, facilitate training, and navigate complex discussions with professionalism and empathy
- Ability to influence cross-functional teams and align stakeholders to ensure knowledge consistency and process adherence
- Experience within the VA Disability industry outside of REE Medical is strongly preferred
- Proficiency with training platforms (Trainual, Spekit, or equivalent)
Benefits
- Health, dental, and vision insurance with Company-sponsored Life Insurance
- Retirement savings plan with company match
- Vacation time off, sick time off, and holidays
- Ongoing training and development programs
- Opportunities for advancement within the company
- Flexible work schedules
- Remote first environment with company-wide conferences annually
- Employee assistance program for personal and family well-being
- Employee discounts on products and services through Insperity
- Recognition programs for outstanding performance
- Company-sponsored social events and activities
Company Overview