Note: The job is a remote job and is open to candidates in USA. Counterpart Health is transforming healthcare and improving patient care with their innovative primary care tool, Counterpart Assistant. They are seeking a Senior Manager of Site Reliability Engineering to lead a team of SREs, focusing on enhancing infrastructure reliability, scalability, and cost-efficiency while fostering proactive collaboration with product engineering teams.
Responsibilities
- Lead and grow our SRE team of ~10 engineers, including hiring, retention, career development, and performance management across multiple time zones (US, HK, NZ)
- Build strategic partnerships with product engineering pillars — shifting SRE from reactive, ticket-based support to proactive co-ownership of reliability outcomes
- Scale our multi-tenant infrastructure to support new customer onboarding and growing patient populations
- Own cloud cost management and FinOps practices, building frameworks that balance cost control with reliability and performance
- Champion developer self-service and platform engineering. Build self-service capabilities so product teams can manage routine operations without filing SRE tickets. Establish SLOs/SLIs for critical services and improve alert quality so every page is meaningful
- Ensure the SRE team is fully leveraging AI tooling in their workflows — using tools like Claude Code for IaC generation, log analysis, root cause investigation, and automating repetitive work — at the same level as the rest of engineering
Skills
- 6+ years managing an SRE team
- 10+ years of hands-on SRE or infrastructure engineering experience
- Deeply comfortable with core stack: Kubernetes, GCP (GKE, Cloud SQL, Pub/Sub, GCS), Terraform, Helm, ArgoCD, PostgreSQL, and Prometheus/Grafana
- Strong programming skills in Python and/or Go
- Comfortable writing and reviewing infrastructure tooling code, including using AI coding tools
- Experience with CI/CD pipelines (GitHub Actions)
- Track record of building or improving developer tooling and automation
- Sound build vs. buy judgment
- Experience leading teams across multiple time zones
- Track record of developing engineers into strong technical contributors
Benefits
- Competitive base salary and equity opportunities
- Performance-based bonus program
- 401k matching
- Regular compensation reviews to recognize and reward exceptional contributions
- Comprehensive medical, dental, and vision coverage
- No-Meeting Fridays
- Monthly company holidays
- Access to mental health resources
- Generous flexible time-off policy
- Remote-first culture that supports collaboration and flexibility
- Learning programs
- Mentorship
- Professional development funding
- Regular performance feedback and reviews
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
Company Overview