[Remote] Director, PreSales Operations

Note: The job is a remote job and is open to candidates in USA. Amplify Education Inc. is a leader in K–12 literacy and curriculum development. The Director, PreSales Operations will establish governance structures and cross-functional planning to ensure alignment between product decisions and supply chain realities, preventing operational losses across the organization.

Responsibilities

• Design and implement an operational readiness model, and own ongoing governance once operationalized, ensuring no program advances without supply chain sign-off at defined development milestones
• Establish and manage a change control framework that ensures all product changes — errata, version revisions, and scope adjustments — are evaluated for operational and financial impact before execution
• Continuously improve the processes and governance structures that connect Product, Marketing, and Supply Chain decision-making, replacing informal communication with repeatable, accountable operating rhythms
• Define escalation paths and decision ownership across Product, Marketing, and Supply Chain so that issues surface and are resolved at the right level before they become costly commitments
• Lead end-to-end launch readiness planning for new programs and editions, coordinating across Product, Marketing, Supply Chain, and Go-To-Market to ensure all operational criteria are met prior to commercialization
• Drive a launch readiness framework that synchronizes product timelines, demand forecasts, manufacturing capacity, inventory build, and distribution readiness for every release
• Ensure all product launches meet defined operational readiness criteria, including supply chain capacity, inventory availability, and distribution alignment, before customer commitments are made
• Own the product lifecycle register and govern formal version transition and end-of-life planning for all active programs, ensuring transitions are planned with enough lead time to prevent avoidable write-offs and customer disruption
• Partner with Finance and Supply Chain to support tracking and reduction targets, with progress reported quarterly to executive leadership
• Manage inventory drawdown strategies for sunsetting programs, coordinating customer migration timing with supply chain positioning to minimize excess and shortage risk
• Identify and flag lifecycle risks early — including version overlap, demand uncertainty during transitions, and end-of-life timing misalignment — and drive cross-functional resolution before exposure accumulates
• Define business requirements for operational product data — including item hierarchies, BOM structures, launch planning attributes, demand driver logic, and lifecycle designations — and partner with Technology and BizSys teams to implement within ERP systems
• Champion data standards that enable accurate demand planning, sourcing strategies, and fulfillment execution, reducing manual reconciliation and assumption-driven decisions across teams
• Collaborate with BizSys and Technology Management to ensure data requirements are correctly implemented in ERP and planning systems, and that system configurations support modular product architectures
• Produce and maintain a monthly data quality report surfacing gaps, error rates, and trends, reviewed at the cross-functional planning sync
• Serve as the central point of accountability for cross-functional operational alignment
• Facilitate monthly tactical syncs and contribute to quarterly strategic reviews, ensuring active program gate status, open change control requests, and escalating risks are visible to the right stakeholders
• Translate complex operational risk into clear, decision-ready language for senior leadership — from coordinator-level execution to EVP-level visibility
• Build and sustain trusted partnerships across Product, Marketing, Finance, and Supply Chain so that cross-functional alignment is the default, not the exception

Skills

• Bachelor's degree or equivalent professional experience
• 8+ years of experience in supply chain operations, product operations, program management, or a closely related field
• Demonstrated experience designing or significantly improving cross-functional business processes
• Strong track record of building governance frameworks, change control systems, and structured planning cadences in complex organizations
• Experience working across Product, Marketing, and Operations teams — able to translate between strategic intent and operational execution
• Excellent communication and facilitation skills — comfortable running senior leadership meetings and presenting structured recommendations
• Intermediate financial acumen: able to frame cost/benefit trade-offs, quantify operational risk, and communicate impact in business terms
• Experience in education technology, publishing, or curriculum/materials-based businesses
• Familiarity with ERP systems (NetSuite preferred) and CRM platforms (Salesforce) in a supply chain or operations context
• Background in inventory planning, demand forecasting, or product lifecycle management
• Experience with modular or configurable product architectures — understanding how product design decisions impact fulfillment complexity
• PMP, APICS CPIM, or equivalent certification
• A track record of leading small, high-accountability teams in a matrixed organization

Benefits

• 401(k) plan
• Stock options
• Competitive health insurance and mental health options
• Basic life insurance
• Paid time off
• Parental leave
• Access to best-in-class development programs
• This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

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