Note: The job is a remote job and is open to candidates in USA. CCS Fundraising is an international strategic fundraising firm that partners with nonprofits for transformational change. As the Director of Operations & Change Management, you will be responsible for translating firm strategy into coordinated action and ensuring the organization successfully absorbs and sustains change.
Responsibilities
- Manage the enterprise initiative roadmap, partnering with Operations Office leadership on prioritization, sequencing, and dependency management
- Act as “Air Traffic Control”, ensuring the organization is not overloaded and initiatives are intentionally paced and communicated
- Build and maintain enterprise dashboards and tracking systems to provide visibility into enterprise-wide project activity
- Own the firm’s initiative execution infrastructure (e.g., Monday.com) as the system of record
- Partner closely with executive sponsors and strategic initiative leaders to translate enterprise priorities into coordinated execution and communications plans
- Lead the end-to-end execution of priority initiatives, from work plan design through implementation, including building detailed project plans, timelines, ownership structures, change management strategies, communications calendars, and accountability mechanisms
- Monitor performance, track outcomes, and lead regular executive reporting and readouts
- Design and institutionalize a consistent change management approach across all operations initiatives
- Define and track adoption metrics, ensuring success is measured by behavior change, not just delivery
- Identify areas of resistance, misalignment, or change fatigue across the organization and recommend solutions
- Establish feedback loops and listening mechanisms to continuously assess organizational readiness and overall efficacy of internal communications
Skills
- Bachelor's degree in business-related field (Master's degree a plus)
- Minimum of 5+ years of related experience, with a preference for previous work in change management, project management, or operations
- Demonstrated experience leading cross-functional initiatives and driving execution from planning through implementation
- Proven ability to manage multiple priorities, including coordinating dependencies and balancing organizational capacity
- Experience driving change initiatives with a focus on adoption, stakeholder alignment, and measurable outcomes
- Understanding of the nonprofit sector, fundraising, and/or professional services preferred
- Experience collaborating with a diverse set of leaders and developing unifying solutions
- Strong analytical and problem-solving skills, with experience using metrics or dashboards to track performance and outcomes
- Understanding of the nonprofit sector, fundraising, and/or professional services preferred
- Monday.com experience preferred
Benefits
- CCS offers competitive benefits, a dynamic training program, resources, career advancement, mentoring, and networking opportunities.
Company Overview
CCS Fundraising provides interim development management and assessments services. It was founded in 1947, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://ccsfundraising.com/.