Note: The job is a remote job and is open to candidates in USA. Access | Information Management is seeking a Director of Product Management for their Classic Products line to lead strategy and evolution in a key product area. This role involves owning the product roadmap, collaborating across various departments, and translating customer needs into scalable product decisions.
Responsibilities
- Own Product Strategy and Roadmap
- Partner with Operations to Evolve Service Delivery
- Define Products, Services, Packaging, SKUs, and Pricing Inputs
- Use Customer, Market, and Client Care Insights to Shape the Product
- Shape the Customer-Facing Technology Experience
- Lead Product Operating Discipline and Launch Readiness
Skills
- 10+ years of experience in product management, operations, business operations, logistics, warehouse management, supply chain, records and information management, B2B services, or another operationally complex environment
- Direct experience working in or closely with Operations, warehouse management, logistics, fulfillment, inventory management, service delivery, or similar operational functions
- Strong product management fundamentals, including customer discovery, roadmap development, prioritization, requirements definition, stakeholder management, launch planning, and product measurement
- Experience defining or managing product/service definitions, packaging, SLAs, or customer-facing service packages
- Strong cross-functional leadership skills, especially with Operations, Commercial, Client Care, IT, Engineering, Finance, and executive stakeholders
- Ability to create structure in complex environments and bring clarity to ambiguous problems
- Willingness and ability to travel up to 20% for customer visits, operational site visits, workshops, planning sessions, and internal meetings
Company Overview
Access is the trusted partner for organizations seeking effective records and information management services. It was founded in 2004, and is headquartered in Woburn, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.accesscorp.com/.