Note: The job is a remote job and is open to candidates in USA. Intermedia Intelligent Communications is redefining customer experience for SMBs and mid-market organizations through AI-powered cloud communications solutions. They are seeking a Director of Product – Healthcare Solutions to lead the healthcare vertical within the Product organization, responsible for defining and driving the healthcare product strategy and roadmap priorities.
Responsibilities
- Define Intermedia’s healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints
- Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value
- Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows
- Develop a scalable approach to verticalization that strengthens our platform without fragmenting it
- Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation
- Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks
- Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space
- Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency
- Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible
- Translate customer and market insights into structured product requirements and measurable outcomes
- Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth
- Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights
- Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment
- Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players
Skills
- 10+ years of experience in healthcare technology product leadership, ideally spanning EHR, practice management, patient engagement, or healthcare communications workflows
- Deep understanding of independent physician practices, specialty clinics, and multi-location provider groups
- Proven ability to translate complex healthcare workflows into shipped product capabilities and integrations
- Strong grasp of AI-driven trends in healthcare, particularly around patient engagement, intelligent assistance, and operational automation
- Experience leading cross-functional teams and aligning stakeholders around a vertical product strategy
- Ability to engage executive stakeholders, technical buyers, clinicians, and operational leaders with credibility and clarity
- Define Intermedia's healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints
- Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value
- Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows
- Develop a scalable approach to verticalization that strengthens our platform without fragmenting it
- Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation
- Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks
- Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space
- Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency
- Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible
- Translate customer and market insights into structured product requirements and measurable outcomes
- Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth
- Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights
- Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment
- Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players
- Experience bringing healthcare-specific solutions to market within a SaaS, UCaaS, or CCaaS organization
- Experience integrating with leading SMB-focused EHR or practice management platforms
- Familiarity with enterprise health systems is a plus, but primary experience serving independent and mid-sized provider organizations is preferred
Company Overview
Intermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. It was founded in 1993, and is headquartered in Sunnyvale, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.intermedia.com.