Note: The job is a remote job and is open to candidates in USA. Govly is a high-growth startup backed by Insight Partners and YC, focused on modernizing B2G workflows with AI. The Customer Success Manager will partner with customers to leverage the platform for government business success, driving adoption, onboarding, and maintaining strong client relationships.
Responsibilities
- Drive adoption, retention, and expansion for your client base
- Lead successful implementation and onboarding for our new clients
- Build and enhance executive relationships within our client base
- Train and educate Govly users (various roles and levels)
- Share your frontline customer experiences back into the heart of our business, so that we build amazing product experiences, create engaging customer content, and more
- Bring an “all hands on deck” scrappiness and hunger + drive to build a truly special team and company
Skills
- You have 3+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding Manager
- You have strong project management skills & are extremely organized
- You are comfortable operating in a lean startup and in a fast-paced environment (we expect you to move quickly and with urgency)
- You are proud of your work, yet are highly committed to honing your craft and willing to engage in an effort to learn and grow as much and as fast as possible
- You have a complete sense of ownership. No task is too small, nor are you afraid to roll up your sleeves
- You don't work in isolation – you want to be part of a high performing team and be additive to the culture that we are establishing
- Public sector experience
- Worked with sales as a customer
- Startup experience
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) plan, with company match
- 15 days of accrued PTO per year + 2 week company Holiday break
- A truly exceptional opportunity to learn, grow, and make an outsized impact!
Company Overview