Note: The job is a remote job and is open to candidates in USA. NextPatient is a small team dedicated to improving software for medical practices. The Client Success Manager will lead new client implementations, ensuring practices are successful with the platform and providing ongoing support and training.
Responsibilities
- Lead new client implementations and guide practices to a successful go-live
- Configure NextPatient to match each client’s workflows and goals
- Run web-based training sessions and ensure clients feel confident using the platform
- Act as the day-to-day point of contact for client questions and support
- Proactively reach out to clients with best practices and new feature education
- Troubleshoot issues and find practical solutions quickly
- Build strong relationships and become a trusted partner to your clients
- Gather client feedback and help shape the product roadmap
- Help improve internal processes across implementation, support, and account management
Skills
- 3–5+ years of experience in customer success, account management, or a similar role
- Strong problem-solving skills and attention to detail
- Clear, thoughtful communication over email and phone
- Ability to manage multiple clients and priorities at once
- Curiosity and a desire to deeply understand how things work
- A high level of ownership and follow-through
- SaaS experience preferred
- Healthcare experience is a plus, but not required
Benefits
- Freedom to work from home
- No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing
- Year-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City)
- Mid-year team trips with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco)
- Health benefits, 401(k) with company match, and equity
Company Overview
Nextpatient online scheduling, appointment reminders, and reputation management for health care. It was founded in 2016, and is headquartered in Palo Alto, California, USA, with a workforce of 11-50 employees. Its website is https://nextpatient.co/.