Are you a dedicated customer service professional with a passion for helping people navigate important life services? careerzynith is actively hiring Remote Customer Service Representatives to support the Florida Department of Commerce (FL DOC) unemployment program. If you thrive in a structured, fast-paced contact center environment and want to put your communication skills to work on a project that truly matters, this is the opportunity you've been waiting for.
This is more than a typical call center job. As a Remote CSR with careerzynith, you will serve as the first point of contact for claimants seeking assistance with unemployment benefits — guiding them through complex processes, answering critical questions, and ensuring each caller receives respectful, knowledgeable, and compassionate support. Every conversation you handle will directly affect someone's ability to access the benefits they need during a challenging chapter of their life.
careerzynith is a trusted government services partner known for connecting skilled professionals with high-impact public sector programs. We are looking for individuals who are not only technically capable but also genuinely committed to delivering exceptional service. If that sounds like you, keep reading — and get ready to join a team that values excellence, growth, and purpose.
Job Title: Remote Customer Service Representative – Florida Department of Commerce (FL DOC) Support
Company: careerzynith
Location: 100% Remote – Open to candidates located anywhere in the 50 U.S. states (Puerto Rico excluded)
Schedule: Full-Time, Monday through Friday
Hours of Operation: Shifts vary between 7:00 AM and 7:00 PM (based on business needs)
Hourly Pay: $17.50 per hour
Employment Type: Temporary with potential for contract extension
The Florida Department of Commerce manages one of the most utilized unemployment programs in the country. Every day, thousands of claimants rely on knowledgeable representatives to help them understand eligibility requirements, file claims, check application status, and resolve issues. As a CSR with careerzynith, you will be at the heart of that experience — providing the clarity, empathy, and professionalism that callers need during some of the most uncertain moments of their lives.
Your work will directly contribute to program integrity, customer satisfaction, and the smooth operation of services that support Florida's workforce. In short, you'll be doing work that matters, from the comfort of your own home.
As a Remote Customer Service Representative supporting the FL DOC program, you will be expected to handle a variety of tasks with accuracy, efficiency, and empathy. Your primary responsibilities will include:
To be successful in this role, candidates must meet the following minimum requirements:
While not required, the following qualifications will give you a competitive edge in the selection process:
Please note: As a condition of working on this government project, candidates may be required to undergo a background screening and fingerprinting process. This is standard for roles supporting public sector programs and ensures the integrity and security of the services we provide.
At careerzynith, we believe in compensating our team fairly and supporting their well-being. For this role, you can expect:
At careerzynith, we pride ourselves on fostering a professional, inclusive, and mission-driven work environment. Even though our team members work remotely, we make intentional efforts to create connection and community. From structured team meetings to ongoing coaching and feedback, you'll never feel like you're working alone.
We know that customer service can be demanding — especially when supporting individuals who may be frustrated, confused, or stressed. That's why we invest in our people through comprehensive training, supportive leadership, and a culture that values empathy, resilience, and continuous improvement. When you succeed, we succeed.
Our team members consistently tell us that one of the most rewarding aspects of working with careerzynith is knowing their work is making a real difference. Whether you're helping someone understand their claim status, walking them through a complex application, or simply being a calm and reassuring voice on the other end of the line — you are helping people move forward.
This temporary position offers more than just a paycheck — it offers a launchpad. Many of our team members use this role as a stepping stone into long-term careers in government services, program administration, claims management, and beyond. As careerzynith continues to grow and take on new public sector projects, high-performing CSRs are often first in line for advancement opportunities, specialized training programs, and leadership tracks.
If you're looking to build a career — not just land a job — this is the place to do it.
Ready to bring your customer service skills to a role where they truly matter? We want to hear from you. Click the link below to submit your application through our candidate portal. Our recruiting team reviews applications on a rolling basis, and qualified candidates will be contacted to move forward in the hiring process.
Please note: To ensure a smooth and timely recruitment process, careerzynith communicates with applicants by text message in addition to email and phone. If you apply for this position, you may receive text notifications regarding your application, the status of this job, or related opportunities. You can opt out of text messages at any time.
If you're a motivated, empathetic, and detail-oriented customer service professional looking for a stable, remote opportunity with a company that values your contribution — look no further. careerzynith is ready to invest in you, train you, and set you up for success on a project that directly impacts the lives of Florida residents every single day.
Apply today and take the next step toward a career that combines purpose, flexibility, and professional growth. We can't wait to welcome you to the careerzynith team.
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