Note: The job is a remote job and is open to candidates in USA. Aspira is a company that provides 24/7 customer support through its Customer Service Center. They are seeking a Part-Time Customer Service Representative to manage inbound and outbound customer interactions, focusing on delivering exceptional service to foster long-term customer loyalty.
Responsibilities
- Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues
- Follow established processes to assist customers with reservations, ticketing, permits, and other services
- Effectively transfer customers to the appropriate department when needed
- Seek management support when necessary for complex issues or escalations
- Document customer interactions accurately according to company standards
- Update customer accounts and system information accurately
- Meet individual KPIs and support department goals for customer service excellence
- Adhere to company policies, procedures, and performance standards
- Complete all required training and coaching within set timeframes
- Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work
- Contribute to a positive team environment by delivering best-in-class service and supporting department goals
- Perform other duties as assigned to support the contact center
- A flexible schedule is required, including evening or weekend hours
Skills
- Strong customer service skills with a professional, calm demeanor
- Ability to listen attentively, demonstrate empathy, and respond to customer needs
- Builds rapport with customers through friendly and professional interactions
- Proficient in following scripts and documenting customer interactions
- Demonstrates ownership and accountability, ensuring customers receive exceptional service
- Strong communication skills, both verbal and written, with excellent attention to detail
- High School Diploma or equivalent
- 1+ years of inbound contact center experience
- 2+ years of customer-facing experience in a service role
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
- Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS
- Basic proficiency in Microsoft Office Suite
- General internet skills and the ability to use various online tools
- Visual Acuity: Close visual acuity to read and analyze data on a computer monitor
- Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media
- Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment
- Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks
- Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds
- Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation
- Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus
Company Overview