Note: The job is a remote job and is open to candidates in USA. eTeam is a staffing agency, and they are seeking a Customer Service/ Merch Terminal Support CSR. The role involves providing high quality customer service to merchants regarding credit card processing inquiries and troubleshooting related issues.
Responsibilities
- Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned
- Responds to telephone inquiries, requests and problems from merchants
- Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals
- Communicates applicable policies, procedures and practices to merchants
- Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits
Skills
- High school diploma or equivalent
- Typically, at least six months of customer service experience
- Effective telephone, interpersonal and verbal communication skills
- Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Company Overview