Note: The job is a remote job and is open to candidates in USA. Tread is an AI-native vertical SaaS platform transforming construction materials logistics. They are seeking a Customer Operations AI Engineer to build and own AI agents that manage customer support, onboarding, and success, facilitating efficient operations without scaling headcount.
Responsibilities
- Build the agents that resolve support end-to-end
- Build end-to-end agentic onboarding flow, customized per customer
- Map every post-onboarding job to be done (QBRs, monthly check-ins, renewal prep) and automate it, including voice-based check-ins
- Solve customer problems preemptively, surface stickiness factors, and turn every recurring issue into a reusable agent so it never comes back to a human
Skills
- AI-native builder. You automate your job away by instinct and reach for agents first. You're dangerous with APIs, scripts, SQL, prompts, and agent frameworks. You ship working systems without waiting on a full software engineer
- Strong technical judgment. You can look at agent output or a dataset and know what's wrong, what's risky, and what's safe to release. Auditing AI is a core skill of this job
- Customer-facing instincts. You build trust with operations leaders and are comfortable owning a QBR with a CTO and a scrappy save with a dispatcher in the same day
- Bias toward action without waiting for tickets; high ownership and low ego
- Strong communication. You translate messy customer conversations into clear problem statements a system can solve
- Willingness to travel occasionally for on-site customer work
- Analytical mindset. You instrument what you ship and let data decide the next step
- Construction technology, heavy civil, logistics, supply chain, or field-services experience
- Prior support, implementation, CS, or solutions role you made dramatically more efficient with automation
- Experience building with LLMs / AI agents in real customer workflows
- Familiarity with our stack surfaces: Intercom, Linear, Omni, HubSpot, PostHog, and import/REST APIs
- Series A–C startup experience under 50 people in ambiguous environments
Company Overview