[Remote] Customer Marketing Manager

Note: The job is a remote job and is open to candidates in USA. Figma is a company on a mission to make design accessible to all. They are seeking a Customer Marketing Manager to lead the storytelling efforts through customer and partner narratives, collaborating with various teams to scale these voices across key business moments.

Responsibilities

• Own the content strategy for customer and partner stories — developing briefs, shaping drafts, and ensuring every piece meets a high bar for quality, clarity, and brand voice
• Source and shape stories that advance Figma's strategic priorities — AI, enterprise, platform, and public-company narratives — with sound judgment about what moves the needle
• Design and direct AI-assisted workflows for sourcing, drafting, and distribution — scaling output while maintaining quality
• Serve as an internal platform for customer storytelling, proactively supporting Product, Editorial, Growth, and Sales with the narratives they need
• Develop repeatable intake, prioritization, and production systems; manage vendor relationships and associated budgets

Skills

• 8+ years in content marketing, storytelling, or content program management in SaaS or tech, with a track record of elevating content quality across a team or program
• Sharp editorial sensibility: the ability to recognize a strong story, brief it clearly, and shape others' work with precision and care
• Hands-on experience with Figma and familiarity with design and development workflows, including AI
• Experience running content programs end-to-end: intake, prioritization, production, and distribution at scale
• A bias for action and ownership — you spot what needs to happen, move without being asked, and raise the bar for the work around you

Benefits

• Figma offers equity to employees
• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• An annual bonus plan for eligible non-sales roles

Company Overview

Figma is a collaborative design tool that enables teams to create, prototype, and test digital products on one platform. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.figma.com.

Company H1B Sponsorship

Figma has a track record of offering H1B sponsorships, with 25 in 2026, 47 in 2025, 27 in 2024, 32 in 2023, 35 in 2022, 16 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.