Note: The job is a remote job and is open to candidates in USA. Accela is a leader in government software solutions, and they are seeking a Consultant to join their Managed Application Services team. In this role, you will support government entities by providing system administration and enhancements for Accela's SaaS clients, ensuring client success through proactive management and technical troubleshooting.
Responsibilities
- Manage ticket intake and triage from customer contacts
- Monitor and oversee MAS support tickets, including routing and escalation
- Create, disable, or modify Accela platform user accounts and permissions
- Support service pack and release testing
- Provide proactive guidance on client-led testing for major releases
- Escalate advanced troubleshooting items when needed
- Build and modify workflows, business rules, and automations
- Develop and adjust fee calculations
- Configure and resolve urgent system issues
- Create and update reports (SSRS, Crystal Reports)
- Implement advanced scripting and automation for existing configurations
Skills
- Strong communication skills with the ability to present technical concepts clearly
- High aptitude for complex problem analysis and resolution
- Strong organizational and time management skills; detail-oriented and self-driven
- Experience implementing and supporting the Accela Civic Platform
- Background in IT business analysis, design, development, testing, documentation, and system administration
- Experience supporting highly technical and complex enterprise information systems
- Bachelor's Degree in Computer Science or related field
- Accela Bronze Certified Implementation Professional
- Certified Scrum Developer or equivalent Agile experience
- Certified JavaScript Developer
- Proficiency with reporting tools (SSRS, Crystal Reports)
- Experience with Accela Citizen Access, Accela IVR, and Accela GIS
- Experience with T-SQL, PL/SQL
- Experience with Accela data migration tools
Benefits
- Annual bonus target
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
Company Overview
Accela provides market-leading solutions that help governments to modernize and build thriving communities. It was founded in 1999, and is headquartered in San Ramon, California, USA, with a workforce of 201-500 employees. Its website is https://www.accela.com.Company H1B Sponsorship
Accela has a track record of offering H1B sponsorships, with 5 in 2025, 7 in 2024, 10 in 2023, 2 in 2022, 5 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.