Note: The job is a remote job and is open to candidates in USA. First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers. The Commission Support Specialist serves as the key coordinator between First Connect, insurance carriers, and agents, handling commission-related inquiries and ensuring data integrity through diligent review and verification.
Responsibilities
- Serve as the primary contact for all commission-related questions. You’ll handle phone calls and emails, explaining commissions clearly and professionally
- Proactively identify, investigate, and resolve complex commission discrepancies
- Partner with internal team members and external insurance carriers to facilitate the processing of adjustments, missing payments, and account reconciliations
- Perform ad hoc assignments and projects assigned by management to support the team’s responsibilities and goals
- Maintain accurate records of adjustments and communications to ensure a transparent audit trail for all commission activities
Skills
- A self-starter who thrives with minimal supervision; must possess the 'learning agility' to grasp new tools and complex processes quickly while independently navigating ambiguity
- Basic experience in Microsoft Excel and navigating CRM systems and tools
- Highly organized and dependable, with strong follow-through and attention to detail
- Proven ability to handle high-pressure situations
- Demonstrate the ability to problem solve and communicate effectively
Benefits
- Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.
- We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
Company Overview
First Connect Insurance Services helps connect independent agents with today’s “best-in-class” insurtech providers. It was founded in 2014, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.firstconnectinsurance.com/.