Note: The job is a remote job and is open to candidates in USA. ServiceMaster Recovery Management is a leading provider of residential and commercial services in restoration and cleaning. They are seeking a Commercial Accounts Project Manager to own relationships with top-tier clients, manage loss dispatch, resolve issues, and lead customer interactions to ensure satisfaction and operational efficiency.
Responsibilities
- Loss dispatch management — Coordinate new and active losses from initial dispatch through project completion, ensuring client satisfaction and adherence to all account guidelines, pricing, billing formats, and timelines
- Issue resolution & negotiation — Resolve quality, service, and invoicing issues while negotiating fair outcomes with franchises, vendors, and partners
- Customer service leadership — Lead day‑to‑day customer interactions, delivering timely updates and driving outcomes aligned with cost, quality, and speed metrics
- Project & documentation oversight — Prioritize and manage multiple site‑specific issues, maintain accurate daily documentation, and ensure vendor portals and account matrices remain up to date
- Data analysis & decision‑making — Analyze contracts, evidence, and root causes to make informed decisions and develop strategies that improve operational efficiency
- Estimate & invoice review — Review scopes, estimates, and invoices for accuracy; audit submissions; negotiate settlements; and support franchise training on proper invoicing
- Franchise network support — Serve as a resource for franchises by assisting with scopes, mitigation guidance, documentation, reporting, and navigation of submission platforms
Skills
- Skilled in restoration platforms such as Time and Material software, Restore 365, XactAnalysis, Xactimate, and Cotality tools (Workspace, Estimate, Validate)
- Maintain a strong work ethic, positive attitude, and professional appearance while responding quickly to evolving needs
- Willing to travel for CAT events or large projects, work nights/weekends when needed, and participate in on-call rotations
- Understanding of hazardous materials (asbestos, lead, mold), IICRC standards, and unsanitary water categories 2, 3, and special situations
- Strong written and verbal communication skills with the ability to interact professionally across teams and clients
- Excellent organizational skills with the ability to prioritize, work independently, and manage multiple tasks simultaneously
- Demonstrated experience delivering high-quality customer service in fast-paced or service-driven environments
Benefits
- Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
- Competitive 401(k) match to help you invest in your future
- Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
- We’re committed to your development with career advancement and professional growth
Company Overview
We specialize in fire, wind, and water damage restoration to residential and commercial customers throughout our service areas. It was founded in 1984, and is headquartered in Atlanta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is http://srmcat.com.