Note: The job is a remote job and is open to candidates in USA. Mitratech is a company focused on building world-class products for Legal, Risk, Compliance, and HR functions. They are seeking a Director to oversee a client portfolio for their Managed Bill Review solution, responsible for driving client success and ensuring delivery of the full MBR value proposition.
Responsibilities
- Own and manage client relationships across an assigned portfolio
- Prepare and communicate complex analytics clearly to senior client stakeholders
- Deliver legal spend analytics (monthly, quarterly, annual, and ad hoc)
- Drive client adoption and engagement through onboarding, training and analytics
- Maintain regular contact with key decision makers and stakeholders and lead stewardship meetings where appropriate
- Collaborate with the MBR team on day-to-day client requests, including attending status meetings and escalating service issues where appropriate
- Articulate client needs and objectives and collaborate cross-functionally to develop solutions and drive resolution of identified issues, escalating where needed
- Ensure client objectives are clearly documented and actively monitored for progress toward achievement
- Ensure timely approval of all project documents, specifications, change requests, test results, and deliverables, while maintaining budget and timeline compliance
- Recommend improvements to the customer lifecycle and internal processes
- Partner with product and engineering teams on design and testing priorities
- Execute corrective action plans for at-risk clients and track results, following escalation procedures where appropriate (stakeholder interviews, etc.)
- Stay current on MBR products/services and industry trends
- Travel to client sites as needed
Skills
- Proficient in MS Office and/or Google Suite
- Advanced Excel skills (pivot tables and macros)
- Strong organizational skills to manage action items across 20 – 30 enterprise clients
- Skilled in building senior-level relationships and influencing stakeholders
- Ability to prioritize and execute in a fast-paced environment
- Experienced in building customer relationships using remote communication tools (phone, video, web training)
- Practical knowledge of SQL and report writing
- Analytical, process-oriented mindset
- Excellent communication and analytical skills; able to simplify complex concepts
- Confident presenter and trainer for group sessions
- Bachelor's Degree Preferred
- 3+ years of Experience in a customer-facing role in the Enterprise Software Industry
- Preferred experience in either the legal, claims, or risk and insurance industry
Benefits
- Health, Dental & Vision Insurance
- 401 (k) + Employer Match
- Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
Company Overview
Mitratech is a proven technology partner for corporate legal departments, risk & compliance teams, and HR professionals. It is a sub-organization of Ontario Teachers' Pension Plan. It was founded in 1987, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.mitratech.com.