Note: The job is a remote job and is open to candidates in USA. elev8.io is a company dedicated to supporting behavioral health organizations. They are seeking a Client Services Project Manager to ensure follow-through on client commitments and facilitate effective communication between clients and internal teams.
Responsibilities
- Attend client calls to listen and track — capturing explicit commitments, implied ones, client concerns, and any timelines being floated
- Assess whether commitments being made in real time are realistic, and calmly redirect when a timeline or deliverable needs internal confirmation before being promised
- Deliver a verbal action item readback before every call ends, confirming what was captured with all parties before anyone hangs up
- Log every action item in ClickUp the same day, assigned to the correct owner
- Add deadlines only when confirmed by the person doing the work — never assign timelines on the team's behalf without confirmation
- Maintain active follow-through on every open item, with a check-in cadence of no more than 48 hours
- Identify and escalate at-risk deadlines internally before the client notices or raises them
- Bring full context when escalating: what the item is, why it's delayed, what the options are, and a recommendation
- Provide weekly visibility on open items — what's on track, what's at risk, what's been closed
- Partner with the internal Project Manager at the task level: you create tasks from client commitments, they ensure correct assignment and workflow fit
- Maintain a consistent, direct daily check-in with the internal PM to avoid either side working with incomplete information
- Build contextual knowledge of each client relationship — history, expectations, and communication style — to inform what's realistic to commit to
Skills
- Proven track record of follow-through and reliability in a client-facing or client-adjacent role
- Strong active listening skills — able to catch implied commitments and casual mentions a client will remember
- Operational judgment — able to assess in real time whether a commitment is realistic and needs internal vetting before being promised
- High proficiency in ClickUp or a comparable task management platform
- English C1+: written and spoken fluency for client communication and internal coordination with US-based leadership
- Comfortable being direct and professional when following up on incomplete or overdue items
- Ability to build trust across a growing client portfolio without needing to be the most vocal person in the room
Company Overview