Note: The job is a remote job and is open to candidates in USA. Quad is a global marketing experience company that aims to help clients win every day through data-driven integrated marketing solutions. The Client Services Project Manager will manage client relationships and projects, ensuring that marketing goals are met efficiently and effectively.
Responsibilities
- Act as the primary day-to-day contact with Clients
- Possess in-depth understanding of Client’s business objectives
- Develop and manage client’s project timelines and task lists
- Ability to understand and identify opportunities for continued growth
- Manage overseeing on and offsite workflows to ensure marketing business goes uninterrupted and the transition remains smooth
- Understand and manage the execution of tasks to achieve Client’s marketing goals
- Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
- Manage complex projects simultaneously
- Meet tight deadlines within established budgets
- Identify process challenges and work with leadership to solve
- Attend regular planning meetings and provide detailed written confirmation/report
- Work effectively to manage work across internal business units
- Build and maintain client relationships with low-and-mid level management
- Ensure client is satisfied with performance of our Client Services Team and level of service
- Keep management informed regularly of events/issues that could impact client relationship
- Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary
- Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad
Skills
- Bachelor's degree in advertising, communication, marketing or related field required
- Minimum 3-5 years of experience including: retail marketing, corporate marketing department and advertising agency
- Strong background with project management concepts, methodologies and tools
- Strong organizational skills with attention to detail
- Ability to inform staff on project objectives
- Understanding of marketing strategy
- Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement
- Ability to respond quickly and effectively to clients' needs and issues
- Strong written and verbal communication and interpersonal skills
- Ability to understand and communicate issues verbally and in writing to clients, associates and management
- Ability to understand and manage the execution of tasks to achieve Client's marketing goals
- Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence
- Ability to set and prioritize goals and achieve them as scheduled
- Demonstrate flexibility to adjust to rapidly changing requirements and schedules
- Demonstrate an analytical approach to problem solving
- Demonstrate the ability to act on own initiative
- Ability and willingness to take direction from superiors
- Ability and willingness to seek suggestions from peers and employees
- Ability and willingness to build and maintain positive relationships quickly
- Experience with MS Word, MS Excel, MS PowerPoint and Outlook
Benefits
- Comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance
- 401(k) retirement savings
- Paid time off
- Holidays
- Additional benefits
Company Overview