Note: The job is a remote job and is open to candidates in USA. Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. They are currently seeking a Business Transformation Consultant to support federal clients in improving customer and citizen experiences by applying various methodologies to modernize operations and enhance service delivery.
Responsibilities
- Facilitate design thinking workshops and collaborative working sessions with client stakeholders
- Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
- Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities
- Analyze and document current-state and future-state business processes, operating models, and organizational capabilities
- Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis
- Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans
- Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts
- Create prototypes and low-fidelity solutions to support rapid testing and iteration
- Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly
- Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives
- Build and maintain strong relationships with stakeholders and project teams
- Carry out our Commitments to Deliver, Grow, and Thrive
Skills
- Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field
- 6+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies
- Experience supporting Federal government clients
- Experience facilitating workshops and stakeholder engagement sessions with diverse audiences
- Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation
- Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts
- Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement
- Strong communication, facilitation, and presentation skills, including visual storytelling
- Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges
- US citizenship and the ability to pass public trust clearance or suitability
- Familiarity with Agile, Lean, BIZBOK, TOGAF, Business Motivation Model (BMM), or similar business architecture and transformation frameworks
- Experience using tools such as Miro, Visio, Lucidchart, Figma, LeanIX, Ardoq, Adobe Creative Suite, or similar modeling and collaboration platforms
Benefits
- 401k matching (4%)
- PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+))
- Health, dental, vision, short- and long-term disability
- FSA accounts
- 4 weeks of paid parental leave
- 11 paid holidays (including your birthday off)
- Fitness & cell phone reimbursements
- Monthly all hands update meetings
- Annual in-person all hands team building day and evening out
- Regular check-ins for professional growth goals
- Semi-monthly one on one performance manager meetings
- A social team that coordinates monthly events
- Use of technology like Slack to keep us connected and collaborative
- A company culture dedicated to a highly engaged team
Company Overview