Note: The job is a remote job and is open to candidates in USA. Ocean Spray Cranberries is a farmer-owned co-op known for its iconic cranberry products. They are seeking a Business Systems Analyst – Order to Cash (OTC) to analyze and improve business processes, focusing on the Supply Chain functions related to Order-to-Cash processes while collaborating with IT teams to implement solutions and enhance organizational efficiency.
Responsibilities
- Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTC
- Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions
- Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems and overseeing, monitoring and closely working with 3rd party offshore support teams and/or Vendor support teams
- Document and diagram existing system and business processes and analyze for more efficient methods
- Translate functional business requirements into technical requirements working within an agile team
- Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions
- Coordinate and perform use case tests, end-user reviews and post-implementation support
- Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation
- Provide production support, RCA and research application incidents working with developers, end-users, and the Application support team
- Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner
Skills
- Proven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions
- Functional and Technical knowledge of SAP S/4HANA SD/OTC required
- Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicing
- Proficiency in business process modeling and documentation tools
- Knowledge of software development lifecycle (SDLC), Agile and project management methodologies
- Strong analytical and problem-solving skills
- Excellent written and oral communication skills
- Excellent listening and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly language
- Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams
- Demonstrated ability to manage multiple priorities in a fast-paced support and project environment
- Ability to work independently while escalating risks and issues appropriately
- Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities
- 3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business
- Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/aATP) capabilities preferred
- Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plus
- Knowledge of APIs and other integration methodologies
- Enhancement & production management experience
- Experience working in a team-oriented, collaborative environment
Benefits
- Complete insurance package on Day-1 that includes a plethora of health and wellness programs
- Health, Dental and Vision insurance
- Health savings account
- Flexible spending account
- Life and accident insurance
- Employee assistance program
- Telehealth services
- 1:1 health coaching
- Supportive benefits for all the stages of your life
- 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
- Short-Term Incentive/Performance bonuses
- Flexible scheduling options
- Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
- Holiday pay for 12 holidays
- Career development and growth opportunities
- Tuition/Education assistance programs
- Access to LinkedIn Learning
- Scholarship programs for children of employees
- Parental leave
- Bright Horizons Family Solutions – Back-up care, tutoring, etc.
- Adoption assistance
- Bereavement leave
- Up to $300 fitness reimbursement
- Up to $300 massage reimbursement
- Employee appreciation events
- Employee discounts
- Charitable giving
Company Overview
Ocean Spray is a vibrant agricultural cooperative owned by more than 700 cranberry farmers in the United States, Canada and Chile who have helped preserve the family farming way of life for generations. It was founded in 1930, and is headquartered in Middleboro, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.oceanspray.com/.Company H1B Sponsorship
Ocean Spray Cranberries has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 2 in 2023, 4 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.