Note: The job is a remote job and is open to candidates in USA. The Conair Group is a leading producer of auxiliary equipment for plastics processing. The Business Development Representative will be responsible for planning and conducting sales activities to increase sales of service contracts and other value-added services, while engaging with customers to understand their needs.
Responsibilities
- Identify potential customers and new opportunities for aftermarket services
- Make proactive outbound calls and emails to support sales campaigns and generate qualified leads
- Assist in educating customers on the value of service contracts, preventive maintenance, and other Customer Care offerings
- Build and maintain positive relationships with customer personnel involved in equipment operation and maintenance
- Support the sales cycle by gathering customer requirements, documenting needs, and preparing handoffs to Business Development Managers
- Maintain accurate records of interactions, opportunities, and activities in CRM systems
- Help coordinate bundling, upsell opportunities, and follow-up actions as directed
- Participate in forecasting activities by tracking trends and reporting feedback from the field
- Assist with the execution of sales and marketing campaigns for aftermarket products
- Support trade shows, conferences, and customer events—including preparing materials and answering basic inquiries
- Collaborate with internal departments to help structure and implement customer care offerings
- Analyze customer feedback and sales data to identify potential opportunities
- Understand customer pain points and communicate them internally to help refine value-added solutions
- Learn and apply consultative selling techniques to address business challenges for customers
Skills
- Degree in Business Administration, Engineering/Technology, or related field
- OR 2+ years of relevant work experience in sales, customer service, or industrial environments
- Interest in growing into a Business Development Manager role
- Strong communication skills—both verbal and written
- Demonstrated ability to build rapport and maintain relationships
- Foundational understanding of sales processes; experience with CRM tools preferred
- Ability to listen effectively, ask qualifying questions, and identify customer needs
- Basic technical aptitude and willingness to learn industrial equipment solutions
- Strong organization skills, attention to detail, and ability to manage multiple priorities
- Self-motivated with a strong sense of urgency and follow-through
- Ability to work cooperatively with cross-functional teams over time
- Experience in industrial manufacturing or technical product environments
- Prior exposure to subscription services, support contracts, or aftermarket sales
- Experience with Salesforce or equivalent CRM
- Experience with SAP or equivalent ERP
Benefits
- Profit sharing
- Bonus plans
- 401(k) with company match
- Medical insurance
- Dental
- Vision
- Life insurance
- Short- and long-term disability
- Health club reimbursement
- Tuition reimbursement
- Employee assistance
- Employee referral bonus program
Company Overview