Note: The job is a remote job and is open to candidates in USA. Ceresti Health is a tech-enabled dementia care provider focused on reducing avoidable hospitalizations and improving care for people living with dementia. The Business Analyst will work with the Product team to evaluate opportunities, document requirements, and support product development by ensuring a clear understanding of operational needs and data-driven decisions.
Responsibilities
- Analyze business performance, operational workflows, and current product experience to identify opportunities for improvement across products and internal processes
- Translate ambiguous business questions into structured analyses, clear insights, and actionable recommendations
- Support product development by producing clear requirements documentation (e.g., business requirements documents, process flow diagrams, gap analyses, acceptance criteria) grounded in operational reality and user needs
- Use SQL for ad-hoc analysis to support product launches and answer recurring business questions, partnering with the Analytics team on deeper investigations
- Partner with the Analytics team to define success metrics and surface insights for product launches and operational initiatives
- Ensure data outputs are accurate, well-documented, and easy for stakeholders to understand and use in decision-making
- Partner with data, engineering, and analytics stakeholders to improve data quality, definitions, and accessibility
- Lead discovery efforts, including stakeholder interviews and current-state workflow mapping, to deeply understand operational workflows, pain points, and gaps where the product can better support the operations team and end users
- Synthesize qualitative and quantitative insights into clear narratives that align teams around the 'why' behind decisions
- Collaborate closely with product managers, engineers, and operations partners to ensure insights and requirements are understood, prioritized, and implemented effectively
- Continuously surface business insights across the organization to inform strategy, prioritization, and execution
- Measure the impact of product, operational, and partnership initiatives and communicate results to stakeholders
- Identify and pilot opportunities to leverage AI and automation tools to improve analytical workflows and team productivity
- Contribute to improving business analysis practices, tools, and standards within the Product team
Skills
- BS/BA degree or higher
- 2+ years of experience as a Business Analyst, Data Analyst, Product Analyst, or similar role, ideally bridging operations and product teams
- Proven ability to break down complex systems and processes into measurable components
- Proven ability to translate business needs into clear documented requirements, process flows, and gap analyses
- Experience leading discovery, stakeholder interviews, and current-state workflow mapping
- Comfortable writing SQL for ad-hoc analysis
- Familiarity with BI tools (e.g. Metabase, Omni, Tableau, Looker, Power BI, or similar) preferred
- Familiarity with software development processes and product management methodologies (e.g. Agile)
- Experience using AI tools for productivity
- Strong analytical thinking, data interpretation, and problem-solving skills
- Curious mindset with a bias toward learning and continuous improvement
- Ability to communicate complex data and insights clearly to both technical and non-technical audiences
- Comfortable working cross-functionally and navigating ambiguity
- Reliable, persistent, and results-oriented
- Highly organized with strong time-management skills
- Easy to work with; collaborative, transparent, and high-integrity
- Must be able to pass a background check
- Familiarity with software development processes and product management methodologies (e.g. Agile)
- Experience in healthcare operations, care delivery, or clinical workflow environments is strongly preferred
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements and remote work options
- Access to cutting-edge technologies and tools
Company Overview
Ceresti offers an education, coaching, and support program that makes it easier to navigate the challenges of being a family caregiver. It was founded in 2013, and is headquartered in Carlsbad, California, USA, with a workforce of 11-50 employees. Its website is http://www.ceresti.com/.Company H1B Sponsorship
Ceresti Health has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.