Note: The job is a remote job and is open to candidates in USA. Hydra Host is a fast-growing technology company building the infrastructure layer of the AI economy. They are seeking a Billing Operations Lead to oversee the operational layer of billing and payment workflows, ensuring accuracy and compliance with financial processes.
Responsibilities
- Own billing operations across customer invoicing, usage-based GPU rental billing, credits, refunds, renewals, and partner/operator payouts
- Reconcile billing activity, payment processor records, payouts, and finance records, investigating and resolving discrepancies before month-end close
- Ensure billing aligns with contract terms, metered utilization, pricing schedules, and revenue recognition requirements
- Build and maintain controls, checks, and playbooks that keep billing and payment operations accurate, reliable, and audit-ready
- Identify and resolve billing breaks, settlement delays, fee discrepancies, mismatched payouts, and invoice errors
- Partner closely with Finance and Accounting to support month-end close, reconciliations, accruals, revenue reporting, and audit readiness
- Prepare and review billing-related reports, schedules, and supporting documentation for finance leadership
- Ensure billing and payment data is complete, accurate, and aligned with accounting records
- Support process improvements that strengthen internal controls and financial reporting accuracy
- Own complex billing and payment inquiries end to end: investigate, resolve, and communicate clearly with customers
- Manage disputes and chargebacks, including evidence gathering, representments, tracking outcomes, and root-cause analysis
- Act as the escalation point for Customer Support on difficult billing, payment, and account reconciliation issues
- Run dunning and failed-payment recovery processes to reduce involuntary churn and aging receivables
- Serve as the operational bridge between Finance, Product, Engineering, Customer Support, and Compliance/KYC functions
- Translate billing and payment operational issues into concrete tooling, automation, and reporting requirements for Engineering
- Partner with Product and Engineering teams to improve billing platform workflows, invoice generation, payment tracking, and reconciliation automation
- Define and report key billing operations metrics, including reconciliation break aging, chargeback rate, recovery rate, DSO, invoice accuracy, and time to resolution
Skills
- 5+ years of experience in billing operations, finance operations, accounting, payment operations, or revenue operations
- Strong accounting background, preferably with experience in FinTech, payments, SaaS, subscription billing, or technology-enabled financial operations
- Experience with invoicing, reconciliations, accruals, revenue-related reporting, and financial controls
- Hands-on experience resolving billing discrepancies, disputes, chargebacks, payment exceptions, and customer billing issues
- Familiarity with payment processors, PSPs, billing platforms, and concepts such as usage-based billing, proration, refunds, credits, and dunning
- Strong spreadsheet and data skills; comfortable working with billing exports, reconciliations, and operational reports
- Clear written and verbal communication skills, with the ability to work effectively with Finance, Engineering, Product, and customers
- Bachelor's degree in Accounting, Finance, Business, Information Systems, or a related field
- CPA, CMA, or equivalent accounting/finance credential is a plus
- Experience in FinTech, payment processing, SaaS billing, marketplace billing, or multi-party payment flows
- Exposure to software engineering concepts, APIs, databases, SQL, billing systems, ERP systems, or financial data integrations
- Experience partnering with engineering teams to automate billing, reconciliation, reporting, or financial operations workflows
- Familiarity with usage-based or consumption billing models, ideally in cloud, compute, infrastructure, or SaaS
- Experience as an early operations or finance hire who helped build scalable billing processes in a growing company
- Interest in or familiarity with GPU, AI compute infrastructure, or cloud infrastructure businesses
Benefits
- Competitive compensation and comprehensive benefits.
- Flexibility to work remotely.
Company Overview