Note: The job is a remote job and is open to candidates in USA. TeamHealth is hiring Remote Bilingual (Spanish-English) Customer Service Agents for their National Patient Service Center. The role involves assisting patients with billing and insurance inquiries, providing compassionate and professional service to make a difference.
Responsibilities
- Provide bilingual (Spanish-English) customer service via phone
- Assist patients with billing, insurance questions, and account resolution
- Research and resolve discrepancies or issues with patient accounts
- Update insurance information and rebill claims as necessary
- Generate and send itemized statements or courtesy claims
- Set up and manage payment plans
- Accurately document all interactions in the system
- Maintain a professional and empathetic tone at all times
- Perform additional administrative duties as needed
Skills
- High school diploma or GED
- Bilingual fluency in Spanish and English
- Excellent communication, listening, and typing skills
- Ability to multitask (listen, speak, and type simultaneously)
- Comfortable using Microsoft Windows and computer-based systems
- Previous experience in customer service, call centers, retail, or hospitality is a plus
Benefits
- $750 Sign-On Bonus + Quarterly Incentives
- 100% Remote – Work from the comfort of your home
- Company-provided equipment
- Flexible Scheduling – Full-time and part-time options available
- 401(k) Retirement Plan with discretionary company match (Available to both full-time and part-time employees)
- Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
- Comprehensive Wellness Programs – Supporting your physical, emotional, financial, and social well-being
- Ongoing Training & Professional Development
- Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options
Company Overview