[Remote] Bilingual Orthodontic Contact Center Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. OrthoFi is a leading company in the orthodontic industry, committed to improving access to quality care. They are seeking a Bilingual Orthodontic Contact Center Representative to support patients by handling inquiries and providing expertise in billing, collections, and insurance. This role offers opportunities for growth within revenue cycle management or customer support relations.

Responsibilities

• Attend on-boarding and learn about OrthoFi’s culture
• Train in our OrthoFi Software
• Complete customer service and collections specific on-boarding curriculum
• Complete training on insurance
• Shadow multiple customer service team members
• Begin making outbound contact with financially responsible parties
• Train on inbound call types
• Handle all outbound and inbound communications with financially responsible parties with assistance
• Create Salesforce cases for advanced follow up on accounts
• Independently handle all outbound and inbound communications with financially responsible parties
• Effectively contribute to service levels and collections operations
• Maintain a quality average score of 90%-100%
• Maintain a volume of 45 calls per day on average

Skills

• 3+ years of Orthodontic/Dental industry experience; specifically with insurance
• Committed to 100% customer satisfaction whether by assisting employees on the floor or taking calls when volume requires
• Excel in communication skills - written, verbal and active listening; proven ability to speak in front of large groups or other teams
• Exhibit empathy and compassion for patients, and have a sense of urgency in solving problems
• Maintain a professional demeanor in all situations and settings
• Adapt to change quickly while multitasking and navigating multiple systems
• Have strong judgment and decision making abilities with excellent organizational skills

Benefits

• Full medical, dental, and vision benefits
• Flexible PTO
• Employer HSA contribution
• 9 Company Paid holidays
• 401(k) match, 2% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Option to work from home or in the office
• Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Company and team outings
• Peer-to-peer recognition program
• Vendor discounts

Company Overview