Note: The job is a remote job and is open to candidates in USA. Origami Risk is a company that delivers single-platform SaaS solutions for managing risk, insurance, compliance, and safety. They are seeking an Associate Technical Account Manager who will provide ongoing technical configuration, enhancement, and optimization work across client environments, collaborating with various teams to translate technical needs into practical platform solutions.
Responsibilities
- Provides technical expertise and guidance across client engagements through assigned work based on demand, skill alignment, and historical relationships
- Builds credibility through efficient and effective delivery, supported by strong platform expertise
- Leverages knowledge of client system architecture and integrations to implement configuration changes and enhancements effectively
- Provides input on best practices when executing enhancements or configuration changes
- Constructively challenges client assumptions, aligning stakeholders to the most strategic and sustainable outcome—even when it demands a harder path forward
- Provides proactive technical guidance to ensure the client’s environment is stable, efficient, and scalable
- Executes configuration changes and enhancements based on incoming client requests and functional needs
- Advises on system configuration, integrations, and insurance data workflows to improve performance and compliance with best practices
- Configures the Origami platform in accordance with client requirements and conducts unit testing on assigned deliverables to verify functionality
- Documents client-specific configurations, integrations, standard operating procedures, and areas of opportunity
- Produces accurate level-of-effort (LOE) estimates for assigned technical work
- Applies a deep understanding of platform capabilities and configuration options to deliver solutions that align with client needs while maintaining consistency with standard functionality
- Collaborates with Client Success Managers (CSMs) and next-level management to ensure work efforts align with contracted scope; proactively communicates any risks or constraints impacting delivery
- Ensures SLAs and SLOs are met and communicated transparently
- Records hours worked in accordance with Origami's time entry policy
- Supports Client Success management on client success plans, adoption efforts, periodic business reviews, and other success milestones and playbooks
- Partners with Client Success and Sales to support retention, renewals, and expansion opportunities
- Collaborates with Client Success on executive-level reports summarizing technical health, key initiatives, and value delivered
- Partners with Product Management and Service Enablement to provide structured feedback from clients and influence roadmap priorities
- Works with Engineering and Cloud Operations on environment upgrades, migrations, and performance tuning
- Collaborates with Support to ensure the technical health of the account by driving timely resolution of outstanding incidents
- Coordinates with Implementation and Professional Services to ensure smooth handoffs post-deployment
Skills
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
- 3+ years relevant experience in technical support, systems engineering, and/or SaaS account management
- Proficiency in SQL, XML, and JavaScript
- Strong understanding of SaaS architecture, API integrations, data structures, and cloud environments
- Ability to read logs, debug configurations, and interpret data relationships
- Experience with CRM/ticketing systems (e.g., Salesforce Service Cloud)
- Strong communication and stakeholder management skills, with the ability to explain technical concepts to business audiences
- Proven ability to manage multiple client accounts and drive outcomes through influence
- Ability to prioritize and work independently in a fast-paced environment
- Analytical mindset with strong attention to detail and a problem‑solving orientation
- Understanding of insurance and risk management processes (claims, policies, risk assessments)
- Familiarity with the Origami Risk platform or similar SaaS solutions
Benefits
- Bonus
- Competitive medical, dental, and vision benefits
- Wellness reimbursement
- Life insurance
- 401(k) with company match
- Vacation and sick leave benefits (under a flexible time off policy in most states)
- Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
- Paid Time Off – Flexible options plus 10 paid company holidays where available**
- All full-time positions are hybrid, with many eligible to be completely remote
- Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
- Generous family leave options—including adoption and foster care placements
- Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
- Retirement Savings – 401(k) with company match up to 4%
- Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
- Education Assistance Program – to help colleagues pursue industry/role-specific certifications
- Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
- Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
Company Overview