Note: The job is a remote job and is open to candidates in USA. Results for America (RFA) is a leading nonprofit organization focused on helping policymakers utilize evidence and data to tackle significant challenges. The Associate, Strategy & Growth for What Works Cities will manage city engagement operations and provide strategic insights to enhance outreach and growth initiatives.
Responsibilities
- Support the execution of outreach campaigns and engagement initiatives
- Support outreach and recruitment efforts to engage cities in the WWC Initiative, including drafting emails, preparing outreach materials, and assisting with information sessions
- Coordinate scheduling, follow-ups, and communications with city representatives
- Maintain organized records of outreach activities and engagement history
- Assist in preparing materials for city meetings, webinars, and briefings
- Attend conferences to meet with city practitioners and staff to promote the What Works Cities initiative and support recruitment efforts
- Ensure smooth operational flow across outreach activities
- Conduct research on cities, regional ecosystems, and public sector innovation trends
- Support the identification of target cities, including identifying readiness factors and documenting findings to inform outreach prioritization
- Maintain and update databases of cities, partners, and ecosystem actors
- Monitor relevant policy, innovation, and governance developments in the region
- Contribute to research briefs and strategic insights for internal use
- Maintain and update the city engagement pipeline in CRM (e.g., Salesforce)
- Track city progression across all stages (awareness → engagement → Data Snapshot → Assessment → Certification)
- Ensure data accuracy, completeness, and consistency across pipeline records
- Support pipeline reporting and internal tracking systems
- Identify gaps, inconsistencies, and opportunities to improve pipeline visibility
- Support the development and maintenance of growth dashboards and reports
- Analyze engagement data and pipeline trends
- Identify patterns in city engagement and conversion
- Provide insights to improve outreach strategies and targeting
- Contribute to periodic performance reviews and strategic discussions
- Identify opportunities to improve internal workflows and coordination
- Help standardize outreach and pipeline management processes
- Support the development of tools, templates, and documentation
- Contribute to building scalable systems for growth
Skills
- 3-6 years of general professional experience and a college degree (or equivalent practical work experience)
- 2–4 years of relevant experience in marketing, consulting, public sector, or related fields
- Experience working with local government, a knowledge of their structures and constraints, and a commitment to driving innovation and improvements in the effectiveness of local governments
- Experience with research and analysis, customer service, and relationship management
- Demonstrated track record of successful project completion and results from production even in ambiguous environments, taking initiative to solve problems, and cultivating strong, mutually beneficial partnerships
- Experience in successfully managing relationships with key internal and external stakeholders
- Tech stack: Salesforce, Tableau, Google Suite, MS Office, Asana, Slack, WhatsApp
- A commitment to Results for America's mission and vision
- Respect for Results for America's organizational values, including diversity, equity, and inclusion
- Strong organizational and project management skills, with demonstrated ability to prioritize and independently manage multiple workstreams, meet deadlines, and drive work forward with accuracy and attention to detail
- Excellent written and interpersonal communication skills, with the ability to coordinate across internal and external stakeholders, support city-facing outreach, and communicate clearly and professionally in a fast-paced environment
- Analytical mindset, with the ability to interpret data, identify patterns, conduct structured research, and generate insights to support prioritization, decision-making, and continuous improvement
- Stakeholder engagement skills, with the ability to support relationship-building with cities, partners, and ecosystem actors through strong follow-through, responsiveness, and effective coordination
- CRM and operational management skills, with the ability to maintain accurate pipeline data, support tracking and reporting, and ensure consistency across outreach and engagement processes
- Experience working with Canadian municipalities or within Canada's local government ecosystem valued
- Experience working in the nonprofit/philanthropic sector is a plus
Benefits
- Choice in medical plans
- Dental/vision coverage
- Paid time off
- A 403b retirement plan with employer contribution
Company Overview