Note: The job is a remote job and is open to candidates in USA. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Associate Director, MedTech Customer Success is responsible for overseeing the delivery, governance, and ongoing optimization of IQVIA™ information assets across key MedTech accounts, ensuring high-quality service and client satisfaction.
Responsibilities
- Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders
- Represent the full portfolio of IQVIA™ information assets delivered to the client, including national and sub-national patient claims, channel, and specialty offerings
- Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management
- Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness
- Lead quarterly business and information reviews with senior client stakeholders
- Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management
- Resolve first-line service issues and coordinate second-line support with internal teams as needed
- Partner with IQVIA Centers of Excellence to assess and manage the impact of data events, product enhancements, and governance changes
- Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals
- Participate in information proposals, work orders, and contract renewals
- Identify opportunities to expand client utilization of existing information services and support new use cases that drive incremental revenue
Skills
- To be eligible for this position, you must reside in the same country where the job is located
- Bachelor's degree required
- 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles
- Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization
- US Remote with ability to travel approximately 20-25%
- Client and Account Management
- Delivery Governance and Issue Management
- Analytical and Problem-Solving Skills
- Strong Communication and Stakeholder Management
- Negotiation and Relationship Building
- Ability to coordinate across Sales, Delivery, and technical teams
- Experience working with MedTech customers is strongly preferred
- Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred
Benefits
- Incentive plans, bonuses, and/or other forms of compensation may be offered
- A range of health and welfare and/or other benefits
Company Overview
Company H1B Sponsorship