Note: The job is a remote job and is open to candidates in USA. CPM is seeking a highly motivated and detail-oriented Application Support Specialist to join their dynamic team. This role involves providing technical support to end-users, troubleshooting application issues, and collaborating with cross-functional teams to enhance overall system performance.
Responsibilities
- Provide timely and effective support to end-users, addressing inquiries and resolving technical issues related to applications
- Utilize remote assistance tools, ticketing systems, and other resources to troubleshoot and diagnose problems
- Investigate and analyze application-related issues, identifying root causes and implementing permanent solutions
- Collaborate with development teams to report and resolve bugs, glitches, and other software-related issues
- Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist end-users and internal teams
- Conduct training sessions for end-users to promote self-service and enhance overall system understanding
- Develop training materials and resources to empower users to navigate and utilize applications effectively
- Work closely with cross-functional teams, including development, quality assurance, and IT, to communicate user needs, system requirements, and facilitate seamless application integration
- Monitor application performance, identify potential issues, and proactively address them to minimize downtime
- Generate and analyze reports to track support trends, system usage, and user satisfaction, providing insights for continuous improvement
Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience in application support or a similar technical support role
- Strong knowledge of software applications, troubleshooting methodologies, and remote support tools
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users
- Familiarity with ticketing systems and IT service management (ITSM) processes
- Ability to work independently and collaboratively in a fast-paced environment
- Experience with SAP Business One and SQL Server preferred
- IT certifications such as ITIL, HDI, or relevant vendor certifications
- Scripting or programming skills for automation purposes
Benefits
- Paid holidays and vacations
- 401k
- Medical/dental insurance
- Tuition assistance
Company Overview
Company H1B Sponsorship