Note: The job is a remote job and is open to candidates in USA. ClearEdge3D is a fast-growing technology company that has developed groundbreaking computer vision algorithms and software. The Applications Engineer I role focuses on supporting and training users, testing software, and assisting with customer interactions while learning from experienced team members.
Responsibilities
- Dedicate time and effort to learn products and support processes while handling simpler customer interactions. This includes responding to support tickets with assistance, helping users operate company software, supporting customer training and demos, and escalating complex issues appropriately
- Support software testing activities while developing proficiency in testing tools, processes, and product behavior. Testing duties include executing assigned tests, assisting with software and hardware testing, documenting test results, and learning to identify and report defects
- Provide support when needed for internal IT and business operations in support of the development, product, marketing, and sales teams
- Communicate customer feedback and feature requests to Application Engineer team leads and Product Management
Skills
- No prior experience required
- Comfortable in a technical environment
- Great verbal and written communication and collaboration skills
- Great customer service skills
- Good at switching tasks quickly in a complex environment
- Prolonged periods of computer use
- Ability to participate in remote meetings across global time zones
- Occasional travel for team meetings, customer visits, or conferences (typically < 10%)
- Remote work environment with collaboration across multiple time zones
- Fast-paced setting requiring adaptability and proactive communication
- Collaboration with globally distributed engineering and product teams
- Occasional onsite visits to customer locations, trade shows, or Topcon offices
- Technology-related degree is not required, but is a bonus
- Experience in the construction industry, 3D modeling, laser scanning, or software development are not required, but are a bonus
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