Note: The job is a remote job and is open to candidates in USA. Elation Health is a company focused on enhancing physician and patient quality of life through a SaaS cloud-based clinical platform. They are seeking a detail-oriented and experienced Accounts Receivable Analyst to oversee day-to-day AR operations, ensuring accurate billing, managing collections, and maintaining strong client relationships.
Responsibilities
- Triage and respond to internal and external billing and collections inquiries promptly and accurately
- Process and audit customer account billing changes
- Execute collections activities, including preparing weekly aging reports, contacting clients and negotiating payment plans
- Manage relationships with Customer Support and Customer Success teams, including answering billing-related questions and providing documentation
- Prepare manual billing data using related reports
- Maintain accurate and up-to-date Enterprise contract information for invoicing
- Read contracts and familiarize with all terms and conditions that impact billing and payment terms; assist with contract accuracy and upkeep
- Assist in month-end close processes and reconciliation activities
- Collaborate with the Customer Success team to address billing changes, outstanding invoices, and refund requests
Skills
- 1–3 years in AR, with at least 1+ years in a SaaS
- Experience with recurring subscription and usage based software billing models is a must
- Process and detail orientation; strong analytical and quantitative skills
- Proven ability to clearly and concisely implement new processes and leverage technology
- Strong documentation skills
- Intimate working knowledge with subscription billing software (e.g. Recurly), SaaS based ERP (e.g. Netsuite), Salesforce CPQ and advanced excel skill-set
- Ability to interpret contract language and translate it into billing execution
- Self-starter with the ability to work autonomously in a fast-paced, lean environment
- Ability to build strong cross-functional relationships, gain input and consensus from key stakeholders
- High-touch communication—the ability to be firm on collections while maintaining a positive Customer Success mindset
- Working knowledge with AI tools to assist with simple processes and defined day-to-day responsibilities
Company Overview
Elation Health is a technology platform designed for independent primary care, delivering clinical-first solutions. It was founded in 2010, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is http://elationhealth.com.