Note: The job is a remote job and is open to candidates in USA. Jostens is a leading company in the student commemoration market, serving local communities for over 125 years. They are seeking an Account Manager - VSD to contribute to the growth of established accounts within the Yearbook Division by providing exemplary customer service and account management while deepening distribution penetration with current customers.
Responsibilities
- Develop and deliver localized school revenue/marketing plans and delivering content consistent with company marketing/revenue strategies
- Manage JNET enrollments, school lists, CMP email campaigns, Exact Target emails, Plan and Promote emails, and YBA coverage reports
- Advance sales by increasing copy count and ad revenue, within existing accounts using digital, social, and in-school marketing
- Regularly pull reports, check dashboards and monitor progress of copy sales, ad sales, and list status. Then adjust marketing efforts accordingly
- Prioritize and make decisions involving customer communications, various deadlines, and school page creation support in a timely manner to strengthen on time yearbook production
- Assist with and monitor progress of cover specs, contracts, and renewals
- Layout Pro and Monarch creation technical and creative support to enhance customer production experience
- Help upload portraits, flow portrait pages, flow Index pages, and place ads
- Initiate and conduct regular planning phone calls with assigned Reps to discuss and plan current and upcoming projects and tasks; execute on those projects and tasks; track the results; and report status/progress back to the Reps
- Assist and manage ongoing adviser communication through email/phone calls on behalf of the Reps using VSD Team best practices and annual task cadence
- Organize and coordinate cover specifications, production specifications, workshops, contests, adviser surveys, and other detailed projects
- Interact directly with customer through phone calls and emails as part of rep-directed tasks and projects (Levels 2&3)
- Keep contact information for prospect schools up to date in Salesforce, including calling schools when needed to gain this information
Skills
- 3+ years' experience in successful customer relations
- Associates degree in a business or service field, or combination of education and equivalent experience
- Proficient in Adobe InDesign, Photoshop, and Acrobat, with the ability to learn and master job-specific business software
- Ability to pass internet remote speed test requirements for remote work and ability to use computer regularly for all scheduled hours
- Ability to maintain precise and current printing and yearbook product knowledge
- Follows policy and procedures, with ability and willingness to assume mentor/train role for new hires
- Excellent time management, organization and prioritization skills
- Excellent decision-making skills, problem-solving, and analytical thinking skills
- Ability to produce excellent work with limited supervision in a virtual environment
- Ability to establish and maintain a professional working office space within the home environment for virtual work that is free from outside noise, distractions, and interference
- Ability to prioritize competing demands in a fast-paced and stressful role, and work independently as well as in a team-based structure
- Willingness and initiative to take on additional responsibilities
- Ability to respond and adapt to frequent change
- Ability to adhere to an established team working hours schedule, including start/stop time and availability to service reps in different time zones
- Ability to collaborate and maintain strong business relationships with Sales Reps and customer base
- Demonstrated excellent communication skills, both written and verbal, that are easily understood by customers
- Ability to communicate and problem solve when under stress
- Professional demeanor and a sense of urgency
- Ability to work efficiently with a high degree of accuracy and diligence
- Ability to accurately and consistently record time and tasks performed for all working hours using established task management software
- Maintain a proper balance of worktime allotted to each client per week
- Travel for training in corporate office or at Annual Business Meetings, or Pocket Meetings, 2-5 days annually
- Preferred key account management experience to demonstrate relationship support to assigned school accounts and demonstrated knowledge of Jostens programs, products and services
- Preferred Bachelor's degree in a related field (Business, Communications, etc.)
- Preferred 2+ years yearbook experience within the schoolhouse or within Jostens
- Preferred experience/knowledge of Salesforce, JNET, YBA, Layout Pro, Jostens page creation methods and other applicable systems/ software
Benefits
- Competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- Our 401K plan has immediate vesting, so you can start saving for retirement right away.
- Accrued paid time off and company paid holidays.
- For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
- Tuition reimbursement after 6 months of service.
Company Overview