Note: The job is a remote job and is open to candidates in USA. PAR Technology Corporation is a leader in restaurant technology, providing innovative solutions to enhance customer engagement. As an Account Manager at PAR Retail, you will act as a trusted advisor to retail customers, helping them leverage the PAR Retail platform to achieve their business objectives.
Responsibilities
- Build trusted advisor relationships with key customer stakeholders
- Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations
- Champion customer goals internally and ensure alignment across partner teams
- Deliver data-driven insights and recommendations that support customer objectives
- Translate platform capabilities into practical solutions that solve business challenges
- Identify opportunities to strengthen customer engagement programs and enhance performance
- Serve as the primary owner of assigned customer relationships
- Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews
- Coordinate communication across internal and external stakeholders to ensure successful execution
- Monitor progress against customer initiatives and strategic priorities
- Surface customer feedback, market insights, and emerging needs to influence future product enhancements
- Act as the voice of the customer while balancing business objectives and platform capabilities
- Develop deep expertise in the PAR Retail platform and customer engagement ecosystem
- Partner with Product Marketing, Sales, Customer Success, and Operations teams to stay ahead of new capabilities and industry trends
- Educate customers on best practices and innovative ways to achieve greater value from the platform
- Leverage AI-powered tools and technologies to uncover customer insights, enhance analysis, streamline reporting, and deliver smarter, more impactful recommendations that drive customer success
Skills
- Bachelor's degree or equivalent professional experience
- 3–5 years of experience in account management or customer success
- Build trust quickly and develop authentic, long-lasting customer relationships
- Communicate with confidence and clarity across diverse audiences and stakeholder groups
- Collaborate effectively across Product, Engineering, Delivery, Customer Success, and Operations teams
- Balance attention to detail with the ability to drive progress and prioritize competing demands
- Proactively identify risks, obstacles, and opportunities before they impact customer outcomes
- Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset
- Enjoy working in a dynamic, fast-moving environment where adaptability is essential
- Can effectively facilitate discussions, deliver presentations, and influence decision-making
- Thrive in a remote-first environment while maintaining a high degree of accountability
- Are comfortable traveling up to 25% as business needs require
- Experience within technology, software, SaaS, or related industries is a plus, but by no means a prerequisite
- Interest in customer engagement, customer experience, loyalty, or digital program strategy
Benefits
- Remote work model
- Travel up to 25% as business needs require
Company Overview