Note: The job is a remote job and is open to candidates in USA. Snappt is a fast-growing PropTech company focused on bringing trust back to renting through their Applicant Trust Platform. They are seeking a driven Account Manager to join their Customer Success team, responsible for onboarding new clients, driving product adoption, and ensuring customer satisfaction while building long-term relationships.
Responsibilities
- Ensure a smooth handoff from the Sales to the Customer Success team during onboarding
- Partner with our Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retention
- Leverage a combination of high touch support and automated campaigns to help customers achieve their business goals
- Develop a strong understanding of the multi family industry to provide customers strategic guidance through thought leadership
- Monitor and action on account health for your book of business through data analysis
- Build rapport and develop trusted relationships across multiple personas of property management companies in your book of business
- Create and execute executive business reviews on a recurring basis
- Collect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisions
- Work closely with Sales, Marketing, Product, and our Operations teams to align Customer Success initiatives with overall business objectives
- Continuously analyze current processes and identify areas to optimize and streamline business operations
- Participate in training and enablement programs for customers, empowering them to achieve their desired outcomes and maximize the value of our products or services
Skills
- 1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationships
- Excellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clients
- A roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when needed
- Strong data analysis skills to interpret customer metrics and drive data-informed decisions
- An empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutions
- Willingness to work collaboratively with cross functional teams and be the voice of the customers when sharing customer feedback
- Ability to travel 25%-35% of the time
- Previous experience in the multifamily industry or property tech is a plus
Company Overview
Snappt provides fraud detection and income verification software for multifamily property managers. It was founded in 2017, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is https://www.snappt.com.