Note: The job is a remote job and is open to candidates in USA. Proof is a high growth company in the legal tech industry, offering a best-in-class legal services platform. They are seeking a seasoned Account Manager to manage relationships with major Property Management clients, focusing on retention, expansion, and maximizing product adoption.
Responsibilities
- Own and manage a portfolio of major Property Management clients across the U.S
- Build deep, consultative relationships with executives, regional managers, and onsite staff
- Become the go-to point of contact for all strategic and day-to-day needs
- Conduct regular QBRs, onsite visits, and performance reviews
- Drive high retention and reduce churn through proactive, hands-on support
- Identify and execute expansion, upsell, and cross-sell opportunities
- Ensure clients are fully educated on our capabilities and new products
- Build account plans that forecast risks, opportunities, and expansion paths
- Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements
- Understand client operational processes deeply and serve as their internal advocate
- Monitor usage metrics and proactively address adoption gaps
- Provide feedback to leadership on trends, needs, and market opportunities
- Travel frequently to meet with PM portfolios and regional teams
- Host trainings, onsite workshops, and relationship-building sessions
- Attend conferences, industry events, and customer summits as needed
Skills
- 4–6+ years of Account Management, Customer Success, or field-based client-facing experience
- Proven track record of managing large, complex accounts or multi-site clients
- Ability and willingness to travel extensively - approximately 25%
- Strong communicator with high emotional intelligence
- Deeply customer-focused and comfortable handling escalations
- Ownership mindset- you treat your accounts like your own business
- Experience in property management, proptech, legal tech, or operations-heavy customer portfolios
- Experience driving expansion, renewals, and cross-functional customer initiatives
- Ability to run structured QBRs and executive-level reviews
- Experience working in a fast-moving startup or scale-up environment
Benefits
- Variable commission, with on-target earnings (OTE) of approximately $180,000.
- Eligible to participate in company bonus plan
- Full time, remote, salary position
- Medical, dental, vision, disability insurance, and 401k available
- Flexible time off (paid planned and sick time, and paid holidays)
Company Overview
Proof is revolutionizing service of process. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.proofserve.com.