Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is a financial technology company focused on helping data professionals find their best fit. They are seeking a Customer Service Representative to handle inbound and outbound calls, provide customer support, and troubleshoot various issues while maintaining a reliable process across high-volume interactions.
Responsibilities
- Handle inbound and outbound calls based on departmental needs
- Read, interpret, and apply step-by-step instructions during live calls
- Maintain a reliable process across high-volume interactions without cutting corners
- Provide customer support through phone, email, and ticketing systems
- Troubleshoot billing, reporting, and product issues while assisting with account updates and payments
Skills
- Must have your own equipment, including a computer and high-speed internet
- Customer service or call center experience is required
- Background in financial services, banking support, or compliance-heavy environments is highly preferred
- Strong problem-solving skills and high attention to detail in data handling
- Excellent communication skills and ability to learn new systems quickly
- Experience in healthcare insurance processing, QA/auditing, or data entry
- Familiarity with working in fast-paced environments while maintaining accuracy
- Detail-oriented and organized approach to tasks
Benefits
- Remote work opportunity, providing flexibility in your work environment
- Comprehensive training and ongoing development to enhance your skills
- Opportunities for career advancement within a global financial technology leader
- Supportive team environment focused on service excellence
Company Overview
At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is http://www.prismdatahub.com.