Key Responsibilities:
- Team Leadership & Development: Lead, mentor, and manage a regional team of Professional Services Consultants ensuring high performance, skill development, and effective service delivery.
- Service Strategy & Execution: Assist in defining and implementing strategies for the Professional Services division, aligning with company goals and customer needs. Oversee the delivery of complex cybersecurity projects and solutions, ensuring on-time and within-budget delivery.
- Customer Engagement: Build and maintain strong relationships with key clients, acting as a trusted advisor for cybersecurity strategy, solution design, and deployment.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to integrate customer feedback, support pre-sales activities, and influence the development of new service offerings.
- Financial Oversight: Manage the budget for Professional Services, ensuring financial goals are met and maintaining profitability while delivering value to customers.
Skills & Qualifications:
- Leadership Skills: Proven experience in leading and managing cross-functional teams in a technical services or consulting environment, with a focus on customer satisfaction and performance.
- Strategic Vision & Execution: Ability to set strategic direction for services, manage large-scale projects, and drive operational efficiency. Strong decision-making capabilities and the ability to prioritize in dynamic environments.
- Customer-Facing Expertise: Demonstrated experience in engaging with senior-level stakeholders, understanding business needs, and delivering tailored cybersecurity solutions.
- Business Acumen: Experience with financial management, including budgeting, forecasting, and managing P&L responsibilities. Ability to drive profitability while ensuring customer success.
- Communication Skills: Excellent written and verbal communication skills with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.
Education & Experience Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 10+ years of experience in professional services, sales engineering or consulting roles, with at least 5 years in a leadership or management capacity.
- Relevant certifications such as Fortinet NSE (NSE 4, NSE 5, NSE 7), CISSP, PMP, or equivalent are highly preferred.
- Customer-service oriented work ethic
- Strong communication, analytical, presentation, and teamwork skills
Goal oriented individual, with vast interpersonal managerial skills, strong business acumen and positive leadership abilities with proven results in mentoring, motivating and developing teams
- Fluent in English and Spanish is a most, Portuguese highly preferred.