Production Support (Remote)
Job Summary
We are seeking experienced Production Support Engineers to provide operational support for a critical enterprise application migrating from an on-premises environment to Microsoft Azure. This role will focus on maintaining system availability, monitoring performance, troubleshooting issues, and ensuring the stability and security of the application in a cloud environment. The ideal candidate will have strong hands-on experience in Azure operations, incident management, and cloud infrastructure support.
Key Responsibilities
Provide day-to-day production support for applications running in Azure
Monitor system health, performance, and availability using Azure monitoring tools
Troubleshoot and resolve incidents, outages, and performance issues
Conduct root cause analysis (RCA) and implement corrective actions
Support change and release management processes
Optimize performance and capacity planning for cloud-based systems
Maintain and support Azure infrastructure, networking, and security configurations
Required Qualifications
Core Azure Skills
Hands-on experience with Azure services:
Virtual Machines (VMs), App Services, AKS (Azure Kubernetes Service), Azure Functions, Storage, Networking
Experience with infrastructure-as-code tools:
ARM templates, Bicep, or Terraform
Identity and access management:
Azure AD (Entra ID), RBAC, managed identities
Operations & Support
Experience with monitoring and alerting tools:
Azure Monitor, Log Analytics, Application Insights
Strong incident management and troubleshooting skills
Experience performing root cause analysis (RCA)
Knowledge of performance tuning and capacity management
Familiarity with ITIL-based change and release management
Networking
Understanding of:
VNets, subnets, and NSGs
Load balancers and Application Gateway
VPN / ExpressRoute fundamentals
DNS and traffic routing
Security & Compliance
Experience with:
Azure Security Center / Defender for Cloud
Key Vault and secrets management
Patch management and vulnerability remediation
Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.
ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.