Description:
- Handle inbound calls from customers with inquiries about their recent purchases.
- Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.
- Use your problem-solving skills to find quick solutions and resolve any issues.
- Help de-escalate frustrated customers with empathy and professionalism.
- Occasionally assist with upselling or cross-selling when appropriate and necessary.
Requirements:
- 18 years or older
- High School Diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months experience in customer service
- Have high speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
- Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
- Work at least 16 hours per week, working no more than 29 hours per week
- Reside in one of our US hiring zones
Benefits:
- Remote work: Enjoy the flexibility of working from home in your secured workspace.
- Bonuses: Performance-based bonus incentives to reward your hard work and success.
- Supportive Team Environment: Work with people who have your back.