About the role
The Manager of Operations Training is responsible for executing, facilitating, and continuously improving training programs across all Fuku locations and venue types. In this role, you will partner closely with function owners, including Operations, People & Culture, Marketing, Supply Chain, and onsite restaurant leadership, who are responsible for defining training content, standards, and priorities. You will translate that input into structured training programs, maintain materials within our learning tools, and ensure consistent, high-quality delivery across the organization.
This role has direct ownership of training execution for corporate-owned restaurants and non-traditional venues, including New Restaurant Opening (NRO) programs, continuous operations education and training, and operations-facing onboarding in partnership with Operations and People & Culture. You will also manage and maintain training content within our Learning Management System (Opus) and other tools, ensuring programs are organized, accessible, and scalable as Fuku grows.
Reporting to the Director of Operations, this role works cross-functionally across all leadership functions and sits at the intersection of Operations and People & Culture to ensure training supports both operational excellence and team development.
Work Location:
We are prioritizing candidates based in South Florida or the surrounding areas. This is a remote role that requires frequent travel (60–70%) to Fuku locations across South Florida and other markets to support training, new restaurant openings, and on-site execution.
Salary: $90K/year + Bonus potential
What you'll do
- Training Execution & Quality Assurance
- Deliver training programs across Fuku locations for General Managers, store leadership, and team members.
- Facilitate onboarding and ongoing operational training, including menu knowledge, systems, and service standards.
- Reinforce operational and brand standards through hands-on coaching and field presence.
- Conduct periodic quality assurance visits to assess training effectiveness and operational execution, ensuring materials reflect current practices and updates.
- Share feedback and observations with Operations leadership and function owners to support continuous improvement.
- Execute onboarding programs in partnership with People & Culture and Operations, ensuring a consistent and brand-aligned experience for all new team members.
- Design, implement and own development and recognition programs, in partnership with Operations and People & Culture, to identify and grow Fuku’s talent pipeline and leadership journey
- New Restaurant Openings
- Execute all NRO training logistics, programming, and scheduling in close partnership with Operations leadership.
- Lead pre-opening and opening training in collaboration with Operations, People & Culture, and other cross-functional teams to ensure readiness and a strong launch.
- Provide on-site presence and hands-on coaching during openings to ensure teams are prepared to deliver on Fuku's operational and hospitality standards from day one.
- Support franchise and other non-traditional partner openings with clear training tools, processes, and direct guidance.
- Content & Learning Systems
- Manage and maintain all training materials within Opus (LMS) and other tools, ensuring content is organized, accurate, and accessible across all locations.
- Input, update, and format training materials provided by function owners into LMS and training platforms in a timely and accurate manner.
- Partner with cross-functional stakeholders to ensure new initiatives, menu updates, and operational changes are reflected in training materials promptly.
- Support the scalability and organization of training resources across all venue types and operating models.
Knowledge, Skills, and Abilities
- 4+ years of progressive multi-unit restaurant operations and training experience, ideally across both corporate and franchise environments.
- Strong culinary and culinary systems knowledge as well as skills with technical writing
- Proven experience executing and facilitating training for new restaurant openings and supporting multi-location operational growth.
- Strong facilitation, coaching, and communication skills with the ability to train diverse audiences across multiple regions and venue types.
- Experience building and maintaining digital and written training content, including LMS content, guides, SOPs, and playbooks.
- Excellent project management, organization, and cross-functional collaboration abilities.
- Ability to manage multiple priorities, travel frequently, and adapt within a fast-paced, high-growth environment.
- Comfortable working within a content framework defined by function owners, translating their input into high-quality, accessible training materials.
- ServSafe certification preferred; experience facilitating food safety or operations certification programs is a plus.
Fuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.